Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Technology Support Specialist I to provide support for computer and/or audiovisual hardware of a basic to moderate nature to ensure end-user productivity and efficiency. Reporting to the IT Manager, the Technology Support Specialist I will use basic troubleshooting techniques to provide accurate, timely and creative resolutions to hardware-related issues and some software-related issues. The Technology Support Specialist I serves as a liaison between hardware engineers within IT (including the Help Desk) and the end user community. This position will reside in our San Francisco, California office and will be required to be onsite five (5) days a week. Key responsibilities include: Responds to end-user hardware requests and performs restorative actions to resolve problems while properly documenting issues and resolutions. Responds to situations where standard procedures failed with hardware installations or upgrades. Properly escalates critical issues to other local-team members or to Firm IT for level-3 support. Provides support for audiovisual and video conferencing systems and meetings. Tracks, unpacks, sets up, tests, and installs all new equipment received by the local office. Experience and qualifications: Associate’s degree in a related field and minimum one year experience in hardware and basic software support at a professional services organization. Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.” COVID-19: Morgan, Lewis & Bockius LLP requires its personnel to be fully vaccinated against COVID-19. Proof of vaccination is required. Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts: Professional Staff positions: Please call 888.534.5003 or email firstname.lastname@example.org Lawyer/Summer Associate positions: email@example.com Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Karen Queen-LeBoo at firstname.lastname@example.org.