Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Technical Writer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. This is a remote work opportunity that may be filled anywhere in the United States. Role • Develop comprehensive API Technical documentation that meets organizational standards. • Create client facing documentation for Mastercard products, as part of creating a quality developer experience. • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. • Write developer-friendly content that meets the needs of the target audience, turning insights into a language that sets our users up for success. • Evaluate current content and develop innovative approaches for improvement. • Research, outline, write, and edit new and existing technical documentation, working closely with various API subject matter experts to understand project requirements. • Independently gather information from subject matter experts to develop, organize, and write technical specifications, and process documentation. • Work with development and support leads to identify sources of information, revise and edit the material to create useful customer documentation and determine the best solution for presenting the documentation on our website. • Research, create, and maintain information architecture templates that uphold organizational and legal standards. Experience requirements: • Experience with REST APIs and Open API specifications (Swagger). • Experience with the docs-as-code approach to documentation. We work in markdown and git. • The ability to read and understand simple code examples or some background knowledge about web programming. We’re not looking for a full-time programmer, but our target audience are software developers so an understanding of how APIs and SDKs are used by developers will be useful. • The aptitude to try out web applications and APIs while documenting them so you can understand and then document how they really work, and to give feedback when things don’t work as they should or are difficult to use. • If you have any experience of working with Postman collections to try APIs or to show how APIs work in action that’s a bonus. All About You • Industry experience as an effective technical writer. • Proven ability to quickly learn and understand complex topics. • Previous experience writing technical documentation and procedural materials for multiple audiences. • Superior written and verbal communication skills, with a keen eye for detail. • Experience working with engineering to document an API, with an eye for optimizing how a developer would interact with the documentation. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Remote New York Salary Range: $88,000 - $137,000 Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.