• Leads associates to achieve superior results, customer advocacy, and a high-performance culture.
• Provides clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement.
• Achieves sales goals by planning, teaching, motivating, mentoring and providing feedback to associates.
• Meets sales targets by promoting U.S. Cellular products and services to new and existing customers.
• Maintains store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.
• Teaches sales team in selling tools and techniques including prospecting customers, qualifying needs, problem solving, and sales process practices.
• Oversees daily operational processes within the retail store according to company guidelines.
• Selects, trains, and develops team ensuring they are fully equipped with the tools, information, knowledge, skills and business.
• Promotes customer advocacy through meeting the needs of new and existing customers creating positive customer engagement.
• Identifies associates with advancement potential and provides ongoing development to build skills and capabilities, supporting U.S. Cellular’ s leadership pipeline.
• Oversees and ensures successful onboarding for newly hired associates.
• Ensures store scheduling and allocation of store resources ensuring optimum customer service.
• Safeguards and monitors loss prevention procedures to minimize shrinkage.
• Leads marketing efforts in representing U.S. Cellular through community involvement and promoting the brand.
• Ensures all associates' compliance with company policies, procedures, and required trainings.
• Attends all required U.S. Cellular training programs. Assists with and lead training as needed.
• Performs other duties as assigned.

• High school diploma or state equivalency certification (GED).
• At least two years’ sales management experience.
• One or more years leadership or management experience.
• Prior experience in building, motivating, and leading teams.
• Experience in coaching, organizing, planning work assignments and delegating duties.
• Flexible in working a schedule including regular nights, weekends, and holidays.
• Experience leading in a fast-paced retail sales environment.
• Proficient in manage multiple priorities and deadlines.
• Excellent written, verbal, and interpersonal communications skills.
• Working knowledge of Microsoft Windows applications.

• Bachelor’s Degree.
• Wireless and/or retail sales management experience.
• Familiar with various mobile software applications and operating systems (Android, Apple).
• Prior experience networking with the local community and supporting small business customers.
• Experience with Point of Sale (POS) systems.
• Experience with computerized pricing and inventory control systems.

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