How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. Benefits to eligible employees, include: 401(k) plan with matching company contributions Medical, Dental & Vision Care 6 weeks of paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible Work Arrangements may be available Executive Benefits The Solutions Consultant is responsible for helping customers implement technology solutions in a cost-effective way by determining the requirements of a project or program, creating documentation, mockups, and communicating them clearly to stakeholders, facilitators, and partners. The SC will be required to support all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas of process improvement. The SC will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met. ESSENTIAL FUNCTIONS Act as the liaison between the customer REFM stakeholders, the JLL project execution team, and the IWMS software vendor. Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues Participate in all planning sessions often acting on behalf of the customer. Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals. Responsible for creating documentation for: ‘as-is’ and ‘to-be’ processes, process Operating procedures Key Performance Indicators and measurement criteria Reporting Objectives and Solutions Data gathering templates and management plans Train end users on IWMS functionality and processes. Run data queries to identify data issues and provide recommended solutions. Education of the Client regarding industry best practices when applicable. Identify and follow-through on process and functionality improvement initiatives. Work with varying levels within the customer organization to better understand customer needs. Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment. EDUCATION AND EXPERIENCE BS or BA in related discipline or related experience. 1 years of experience in a SC role with increasing responsibility 3 years’ experience requirements analysis, documentation and management. Experience on project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.) KNOWLEDGE, SKILLS, AND ABILITIES Minimum Strong problem solving and analytical abilities Able to communicate complex ideas in a simple and friendly manner to non-technical users Implementation and deployment experience with ARCHIBUS, or similar IWMS application Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint Experience in leading group presentations including end user training classes Preferred Ability to manage projects and effectively execute project specific deliverables Working knowledge of ARCHIBUS, TRIRIGA, or other IWMS software. Conceptual to working knowledge of AutoCAD and document management. Conceptual to working knowledge of Facilities, Real Estate, and Asset Management industry and practices. Conceptual to working knowledge in Crystal Reports, Business Objects or similar reporting software. Estimated compensation for this position is: 70,000.00 – 100,000.00 USD The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data Location: Remote –Chicago, IL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. 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A first-of-its-kind team combining builders of high-growth tech companies and commercial real estate experts, JLLT delivers a comprehensive technology portfolio of purpose-built solutions and leading-edge, venture-backed companies to meet and exceed the industry’s demands for better business intelligence, workplace experience, and smart building platforms. Learn more at www.jllt.com.