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Technical Support Consultant 3
Ursus Lehi, UT
$69k-92k (estimate)
Contractor | Business Services 1 Month Ago
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Ursus is Hiring a Technical Support Consultant 3 Near Lehi, UT

Our client- a Fortune 500 Software Organization - is seeking a Technical Support Consultant 3 to bring onto the team. Please see below for details:

PAY RANGE: 40-53/hour
LOCATION: Lehi, UT
DURATION: 8 months


SUMMARY:
In this role you will be the first point of contact for customer concerns relating to AEM technical issues. You will be part of the North America AEM Customer Support Engineer team where you will investigate, trouble-shoot and resolve our customers AEM issues. You will also be the customer advocate and represent their needs with internal product/engineering teams and collaborate with other teams supporting our customers. Additional duties will include:
* Provide extremely timely response/resolution to technical and product inquires
* Provide resolution results within established Service Level Agreement Guidelines
* Awareness of customer business priorities & key events
* Proactive Issue Status updates to customers and required parties
* Record and document all issues related to customers within established process guidelines
* Trouble-shoot/qualify cases before advancing it to Product and Engineering teams
* Answer questions regarding product functionality and usage
* Enable product features included in the contract which customer can't enable themselves through the admin console
* Solve implementation problems


QUALIFICATIONS:
Strong Technical knowledge of J2EE application servers, databases, and LDAP server technology
Java Development Experience
Experience with ActionScript, JavaScript, HTML5, XHTML, HTML, CSS, Flash/Flex, SOAP, XML
Windows/Linux server knowledge
Site performance tuning and optimization
Analyzing / Debugging of customer code
Knowledge at API level of 3rd party applications
Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues.
Working cooperatively with other Technical Support team members and members of other *** teams such as consulting services, Engineering, technical operations, and deliverability.

IND123

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$69k-92k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

05/09/2024

WEBSITE

ursusinc.com

HEADQUARTERS

VC HIGHLANDS, NV

SIZE

<25

TYPE

Private

CEO

JON A BECK

REVENUE

<$5M

INDUSTRY

Business Services

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