Description

Position Summary

The Office Assistant performs duties related to providing backup assistance to the front desk and surgery scheduling departments as needed. These duties include but are not limited to answering phones, checking patients in, scheduling surgeries, scanning/filing documents and providing staff coverage in each department as needed. This position will also serve as an assistant to the Practice Manager and will assist with various projects including but not limited to data entry, material management and MIPS tracking. 

Requirements

Essential Skill Requirements

• Basic computer and keyboarding competency skills.

• Allscripts PM and EHR experience.

• Project Management experience

• Organizational skills. 

Supervisory Requirements

This position has no supervisory requirements.

Educational Requirements

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Experience

• No prior experience or training.

Qualifications

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Skills and Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Additional Qualifications

To perform this job successfully, an individual should have the following general knowledge.

• Knowledgeable in computer applications including practice management, electronic health record, Microsoft Office, etc.

• Ability to articulate general knowledge of urological procedures.

• Knowledgeable in the use computers, faxing, scanning, copy machines and calculators.

• Knowledge of medical terminology and transcripts, based on previous industry experience is highly desirable.

Knowledge Requirements

To perform the job successfully an individual should demonstrate the following competencies:

• Analytical: Collects and researches data, uses intuition and experience to complement data; designs workflows and processes.

• Problem Solving: Identifies and resolves problems in a timely manner.

• Teamwork: Balances team and individual responsibilities. Ability to work with a diverse group and build team utilizing well developed communication skills.

• Customer Service Skills: Incorporates and demonstrates customer service strategies in dealing with people in order to achieve the organization’s goal of providing quality comprehensive urological care. 

• Teamwork/Cooperation: Readily shares information, knowledge and personal strengths. Seeks to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.

• Working with Others: Works well and cooperates with other staff members. Is courteous, tactful, and has a team spirit. Communicates in a clear, concise, effective, and timely manner, both orally and in writing. Displays well developed listening skills.

• Adaptability/Flexibility: Ability to adapt to constantly changing circumstances while maintaining a professional perspective. Engages in continuous learning, adjusts the application of knowledge, skills and abilities while addressing new challenges as contextual realities change.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; stand, and walk and use their hands to complete various tasks. The employee is occasionally required to react quickly with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently assist in lifting and/or moving the body weight of an adult patient. Specific vision abilities required by this job include distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

While performing the duties of this job, the employee is not exposed to extreme outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. On occasion the employee could be exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate as found in an office environment.

CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.