Medical Assistant

Description

Position Summary

The Medical Assistant performs duties related to assisting the physician in the overall care of the patient. These duties include but are not limited to rooming patients, taking histories, assisting with procedures, drawing blood, ordering supplies, and performing other clerical duties as times allows.

Essential Duties and Responsibilities

Administrative
• Responds to phone calls for test results, medication refills, postop visits, scheduling appointments, etc.
• Put patients in room, follows the initial intake process, and is available for instructions from the physician regarding the patient.
• Schedules follow up appointments for nursing treatments.

Clinical
• Collects urine samples, obtains medical history and notes in chart.
• Takes vitals, BP, Temperature and Weight.
• Checks that lab results, op reports, etc. are in chart.
• Draws blood for labs as ordered by physician and process urinalysis.
• Sends specimens to the laboratory with necessary, accurate paperwork.
• Educates patient in catheter care, self-catheter, preparation for procedures, and injection as required.
• Performs and/or schedules Phlebotomy as required.
• Processes paper labs and imaging for physician review.
• Ensures all equipment is in working order.
• Keep appropriate logs regarding medications noting expiration dates.
• Cleans, wraps and re-sterilizes equipment.

Financial
• Orders medical supplies.

Requirements

Supervisory Requirements

This position has no supervisory requirements.

Educational Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Experience

• No prior experience necessary

Licenses and Certifications

• CMA or RMA Diploma
• Phlebotomy Certificate or Diploma is preferred

Qualifications

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communication Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Skills and Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Additional Qualifications

To perform this job successfully, an individual should have the following general knowledge

• Excellent communication skills, caring attitude towards patients and a positive demeanor.
• Task management and multitasking skills
• Phlebotomy and injection skills
• Knowledge of medical terminology
• Computer literacy
• Foreign language knowledge is a plus

Knowledge Requirements

To perform the job successfully an individual should demonstrate the following competencies:

• Achievement/Results Orientation-Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes.
• Adaptability/Flexibility-Willingly adapting to constantly changing circumstances while maintaining a corporate perspective. Engaging in continuous learning, adjusting the application of knowledge, skills and abilities while addressing new challenges as contextual realities change.
• Analytical Thinking-Using a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Client Service-Anticipating and responding to needs and demands of clients (both internal and external).
• Communication - Using language as a flexible tool to share and collect information, exchanging ideas and openly exploring a variety of perspectives adjusting style and content to each unique individual, audience and circumstance.
• Computer Use-Using computers and other forms of technology.
• Conflict Resolution-Facilitating the prevention and/or resolution of conflict while preserving working relationships.
• Creative Thinking-Discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Decision Making/Decisiveness-Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems.
• Document Use
• Finding, understanding or entering information (e.g. text, symbols, numbers) in various types of documents, such as tables or forms..
• Interpersonal Relations-Establishing and maintaining harmonious professional relations by demonstrating respect for and sensitivity to others.
• Learning Support/Continuous Learning
• Creating a learning environment by promoting training and professional development.
• Numeracy
• Using numbers and thinking in quantitative terms to complete tasks.
• Organizational Knowledge-Understanding the role of the department and job functions within the organization.
• Problem Solving-Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems.
• Promotion
• Encouraging the progress, growth, or acceptance of something.
• Relationship/Network Building-Building and maintaining effective and constructive working relationships, partnerships or networks of contacts with people who are, or might someday be, instrumental in achieving work-related goals.
• Self Confidence/Self Esteem
• Believing in one's own capability to select an effective approach to accomplish a task or activity in increasingly challenging circumstances.
• Strategic Thinking
• Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.
• Teamwork/Cooperation-Readily sharing information, knowledge and personal strengths. Seeking to understand and building on differing perspectives of others to enhance team efficiency and quality outcomes.
• Values and Ethics-Serving the Company with integrity and respect in personal and organizational practices. Includes respecting democratic, professional, ethical and people values. Building respectful, bilingual, diverse and inclusive workplaces. Ensuring decisions and transactions are transparent and fair. Holding themselves, their employee and their department accountable for their actions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use their hands to complete various tasks and reach with their hands and arms. Preparing and assisting during procedures requires a significant amount of standing and walking. The employee is frequently required to talk or hear and taste or smell. The employee is occasionally required to sit and climb or balance.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee will need to be able to identify and distinguish colors.

Work Environment

While performing the duties of this job, the employee is not exposed to extreme outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, and risk of radiation.

Comments

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time