Position Summary:

You are the face of the practice. You need to be able to handle the patient’s needs with grace and efficiency ensuring accuracy at all levels of contact. You are first in command to the Manager and will serve as the point of contact should the Manager be off-site, unavailable or out of the office.

Qualifications:

• High school degree or GED required
• Computer skills required.
• Strong organization skills.
• Strong communications skills, both oral and written.
• Scheduling and medical front office experience required.
• Been in a previous supervisor role

Contacts:

Interacts with all levels of the URA business organization.

Job Responsibilities:

• Prep charts per Nurse Direction.
• Greet patients – You are the face of the practice.
• Ensure that HIPAA regulations are followed at all times.
• Enter all demographic and insurance information accurately and completely.
• Collect co-pays or amounts due.
• Ensure that Nurse/PA/MD knows that patient has checked in.
• Acknowledge all patients as they arrive and address them in a timely manner.
• Schedule patients for follow-up appointments.
• Distribute patient education as required and test/lab order slips as needed.
• Ensure patient has contact information for procedures/tests to be scheduled.
• Review and distribute incoming faxes hourly and review your email hourly.
• Complete all scanning, with nothing left at end of day.
• Assist Physicians with locating information as needed (referring MD’s, etc).
• Break down charts throughout the day, scanning/indexing all new information.
• Put charts together for next day, correcting usual providers as needed.
• Prepare charts for late day add-ons.
• Settle credit card machine and balance batch at end of day.
• Complete closing duties including locking money bag and preparing transport envelopes.
• Pick up mail daily.
• Straighten front lobby mid day and end of day or as needed.
• You are a team and must work cooperatively with your co-workers.
• Participate in front desk interviews when possible and provide hiring feedback to manager.
• Train new front desk employees and continue front desk education.
• Complete new hire competency check-off and provide to manager prior to employee’s 90 day review.
• Under the supervision of the manager, work with office specialist to ensure daily completion of responsibilities, assigning tasks as needed.
• Responsible for inventory control for office and kitchen supplies, submitting a supply list to the manager as needed for ordering.
• Assist manager with additional tasks as delegated.
• Create weekly work schedules for office specialist
• Be able to cover when front desk employees are out
• Handle all call outs from front desk
• Lead monthly huddles with front desk

Physical Requirements

Manual Dexterity

Required to perform gross body coordination such as walking, stooping, and standing while performing tasks, carrying and lifting objects. Required to perform simple motor skills and manipulative skills such as typing and writing.

Mobility

Required to sit for long periods of time.

Required to walk and stand (including for long periods of time).

Visual Discrimination

Required to read computer screen.

Hearing

Required to hear normal sounds with some background noise when answering phones.

Mental Requirements:

Able to process great amounts of information, apply problem solving skills and exercise good judgment. Ability to multi-task.

Travel Requirements:

Occasional travel between offices for a daily assignment or meeting.