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UPMC
Pittsburgh, PA | Full Time
$46k-69k (estimate)
0 Months Ago
Customer Service Team Leader- New Mercy Pavilion
UPMC Pittsburgh, PA
$46k-69k (estimate)
Full Time | Hospital 0 Months Ago
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UPMC is Hiring a Customer Service Team Leader- New Mercy Pavilion Near Pittsburgh, PA

Description

UPMC Mercy is hiring Full-Time Customer Service Team Leaders to support the New Mercy Pavilion!

Purpose:
Under direct supervision, provide personal customer service to all UPMC Mercy patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code.
Responsibilities:

  • Direct valets in directing/coordinating vehicle traffic.
  • Utilize radio communication.
  • Identify a problem and resolve it promptly or contact the appropriate resource.
  • Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether or not to assist them.
  • Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.
  • Issue parking tickets to all vehicles that pull into the driveway.
  • Greet all patrons with a smile; identify themselves, and direct patron to the appropriate valet lane with the utmost personalized service.
  • Respond to requests for information or assistance into the hospital.
  • Ability to use independent judgment.
  • Maintain a professional appearance (displaying UPMC ID at all times) and demeanor at all times.
  • Demonstrate behavior above and beyond normal expectations on a consistent basis.
  • Assist patrons in and out of their vehicles in a prompt and courteous manner.
  • Report any damage or accident with a patron's vehicle.
  • Monitor level of customer service and inform supervisor of any issues affecting a patron's satisfaction.
  • Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.
  • Present constructive suggestions and ideas to improve efficiency.
  • Demonstrate sensitivity toward all patrons, using good judgment and being conscious of the emotional state of each individual.
  • Greet patrons in a professional manner and exhibit the Basics of Service Excellence'
  • Work as a team leader to direct vehicle traffic, acknowledge patrons' vehicles, and provide access to the medical center.
  • Communicate with both escorts and valets via radio using proper radio etiquette at all times.
  • Provide full attention to a situation; offer assistance without being asked.
  • Must operate customer vehicles in accordance with the Pennsylvania Motor Vehicle Code.
  • Ability to move a vehicle safely to the staging area, if needed.
  • Adhere to philosophy and standards of UPMC Mercy by conveying respect, enthusiasm, professionalism, and a positive attitude in work situations with patient, peers, medical staff and visitors.
  • Communicate any problems clearly and effectively with all valets via radio using proper etiquette at all times.

Qualifications

  • High School diploma or equivalent preferred.
  • Ability to operate all types of passenger vehicles.
  • Excellent interpersonal and verbal communication skills.
  • 1-2 years of customer service experience is required.

Licensure, Certifications, and Clearances:

  • Driver's License
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Hospital

SALARY

$46k-69k (estimate)

POST DATE

03/21/2023

EXPIRATION DATE

04/14/2023

WEBSITE

upmc.com

HEADQUARTERS

PITTSBURGH, PA

SIZE

>50,000

FOUNDED

1893

TYPE

NGO/NPO/NFP/Organization/Association

CEO

JEFFREY A ROMOFF

REVENUE

$10B - $50B

INDUSTRY

Hospital

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About UPMC

UPMC is a Pennsylvania-based nonprofit health center that provides services such as emergency care, surgical, patient care, and fitness control for individuals.

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