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Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Success Coach to join our high-performing team to onboard and enable our SME, SMB & Mid-Market customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible with the ability to listen effectively and provide clear advice. As a Success Coach, you'll report to the Lead Technical Account Manager, APAC, and work closely with the Customer Success team to design and lead group training sessions to make a direct impact on achieving the customers' goals. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time. This is an excellent opportunity for someone who is passionate about customer success.
\nWhat will you accomplish?
My Startup Gig ran an independent review into life at UpGuard. To see what it's like to work at UpGuard, check out their survey results here.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
UpGuard is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring for this role in Australia.
Full Time
$94k-127k (estimate)
02/01/2023
05/29/2023
upguard.com
Mountain View, CA
100 - 200
The job skills required for Customer Success Coach include Insight, Customer Success, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Coach. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Coach. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Coach positions, which can be used as a reference in future career path planning. As a Customer Success Coach, it can be promoted into senior positions as a Customer Insights Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Coach. You can explore the career advancement for a Customer Success Coach below and select your interested title to get hiring information.