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What does it mean to feel at home? How do individuals manage the work of moving? What does it take to settle into a new community? These are some of the questions that Updater’s design team explores. 

Moving is one of the most universally relatable experiences, and the process comes with its fair share of challenges. Updater is addressing the pain points of organizing, executing, and adjusting to a move, while enabling movers to feel at home faster.

We’re looking for an experienced product designer to make an immediate impact through strategy and craft within a human-centered product team. You’ll lead the design and execution of strategic initiatives to discover, interpret, and communicate insights that inspire design and inform strategic decisions. You’ll act as an advocate for our users, enabling team members to build customer empathy alongside you. You’ll become an essential member of a world-class design team while partnering with product managers, engineers, designers, and data scientists to bring beautiful experiences to life. Together, we’ll shape the future of relocation-tech and home management through and beyond the moving journey. 

About the Role

• Ensure best in class design and user experience from beginning to end
• Support and extend Updater’s core design philosophy and principles, and spearhead making those part of every Updater product and experience
• Become an expert in residential-onboarding and moving through user research, hypothesis setting, and smart testing
• Rapidly evolve Updater’s most engaged-with product areas to significantly increase user engagement and NPS
• Improve overall quality of design and visual experiences by establishing and rolling out consistent design patterns & experiences across the product
• Contribute to our (budding) design system
• Partner with Front End Engineering to implement well-crafted experiences that support best practices in accessibility
• Help grow a healthy and happy design team and culture that attracts and retains outstanding product designers

About You

• Craft-focused: You are passionately dedicated to delivering superior work
• Empathy: you strive to see the world from our users' point of view in order to anticipate their needs
• Humility: you have an opinion, but aren’t afraid to be proven wrong, and are open to suggestions on how to best utilize design to solve a user need
• Strong Communication: optimism and a forward-looking attitude with a clear, inspiring communication style
• Comfort with Ambiguity: you’re used to being asked open-ended questions and able to clearly communicate a point of view
• Passion: you have your favorite sites, your favorite experiences, and you spend time thinking about how to build B2B and B2C software applications
• 4 years of experience designing software products
• Strategic design thinker, a collaborator, and a champion of the user
• A passion for user research and user testing, and deep experience analyzing user feedback and behavior
• Proficiency in Figma, UserTesting, and Optimizely (or similar)
• Experience working with a Data Team to uncover actionable insights
• Ability to understand the brand principles and ensure they are properly represented in the product