Recent Searches

You haven't searched anything yet.

1 Supervisor, IS Client Support Job in Tucson, AZ

SET JOB ALERT
Details...
UNS Energy
Tucson, AZ | Full Time
$102k-131k (estimate)
8 Months Ago
Supervisor, IS Client Support
UNS Energy Tucson, AZ
$102k-131k (estimate)
Full Time | Utilities 8 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

UNS Energy is Hiring a Supervisor, IS Client Support Near Tucson, AZ

Are you a tech-savvy leader with a passion for driving excellence in IT client support? Join our team as an IS Client Support Manager and play a pivotal role in steering our IS Client Support services towards unparalleled success.

What you will do:

  • Drive the daily operations and strategic direction of our IS Client Support services, managing both internal teams and external contractors.
  • Collaborate with clients to comprehend their needs, ensuring effective communication of services provided by IS Client Support teams.
  • Offer technical guidance in client hardware and software support, scripting, and service delivery technologies.
  • Lead projects in the IS Client Support domain, ensuring adherence to schedules, budgets, and scope.

What you bring:

  • Knowledge of IT Help Desk or Desktop Client Support Services delivery technologies preferred, including but not limited to, client incident and desktop management software solutions.
  • 4 years IT experience including support experience with basic IP networking, Microsoft Windows, HP/Dell workstations and laptops, HP/Dell network print devices, workstation/laptop peripherals, Microsoft Office applications, Adobe Acrobat, Microsoft print services, online meeting software, and cell phones.
  • Innovative mindset to bring forward process improvements and drive technological advancements and automation.
  • Strong leadership skills in providing a collaborative environment, support, resources, and growth opportunities for members of the team.

If you're a visionary leader with a knack for technical support and a desire for driving team success, we invite you to join us as an IS Client Support Manager.

*Full job description

Position Description

Manages the daily operation and implements the established strategic direction of all IS Client Support services, including the internal IS Client Support personnel and contractor staff as well as the remote UES Gas and UES Electric IT Technicians. Provides leadership to ensure IS Client Support products and services required by clients are well understood and meet established service levels.

Position-Related Responsibilities

  • Supervises, provides leadership, and coordinates activities of the IS Client Support team in order to meet established performance objectives.
  • Travel to remote sites to effectively manage the UES Gas and UES Electric IT Technicians and to build relationships with the management teams of those locations.
  • Provide technical or project management expertise in the evaluation, design, implementation, delivery, and administration of IS Client Support services delivery technologies at UNS, such as CA IT Client Automation, as well as with other corporate IT projects that have client support requirements.
  • Provide supervisory oversight for all scripting, including but not limited to: PowerShell and CA IT Client Automation software packaging and delivery scripts.
  • Provides technical expertise in the support of a variety of client hardware and general productivity software, including, but not limited to, basic IP networking, Microsoft Windows OS, HP/Dell workstations and laptops, HP/Dell network print devices, workstation/laptop peripherals, Microsoft Office applications, Adobe Acrobat, Microsoft print services, online meeting software, and cell phones.
  • Coordinate and manage all requirements, design, implementation, and support of audio / visual solutions for offices and conference rooms.
  • Monitor and evaluate vendor performance and contracts associated with IS Client Support services operations and carry out company policies and procedures associated with vendor agreements.
  • Coordinate with clients to ensure a thorough understanding of products and services offered by the IS Client Support services teams.
  • Develop and manage budget, assist with defining client requirements, provide technical analysis and recommendations, and oversee client procurement experience for all client IT hardware and general productivity software according to established policies and procedures.
  • Establish operations and equipment budgets which support the cost-effective implementation of strategies, tactics and operating plans within the IS Client Support services areas, and perform reconciliations of those budgets.
  • Develop policies, procedures and periodic performance reports for IS Client Support services operations based on ITSM and ITIL industry best practices.
  • Develop business Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for IS Client Support services operations within UNS.
  • Provide effective project leadership for assigned projects or initiatives in the area of IS Client Support services. Ensure projects adhere to established schedules, budget and scope.
  • This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Management Responsibilities

  • Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
  • Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
  • Ensure the Performance Management program is administered uniformly and effectively.

Knowledge, Skills and Abilities (Equivalent education and experience will be considered.)

  • Bachelor’s degree in management information systems, computer science or related discipline preferred.
  • Previous IT Help Desk or Desktop Support Services supervisory experience preferred.
  • Knowledge of ITSM and ITIL best practices is preferred.
  • Knowledge of IT Help Desk or Desktop Support Services delivery technologies preferred, including but not limited to, client incident and desktop management software solutions.
  • 4-6 years IT experience preferred, including support experience with basic IP networking, Microsoft Windows, HP/Dell workstations and laptops, HP/Dell network print devices, workstation/laptop peripherals, Microsoft Office applications, Adobe Acrobat, Microsoft print services, online meeting software, and cell phones.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated effective verbal and written communication skills. Must have high level of interpersonal skills with an ability to communicate effectively with diverse groups.
  • Strong project management skills, including the ability to prioritize and meet deadlines and supervise others with emphasis on accuracy and attention to detail.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Utilities

SALARY

$102k-131k (estimate)

POST DATE

07/21/2022

EXPIRATION DATE

11/14/2023

WEBSITE

uns.com

HEADQUARTERS

TUCSON, AZ

SIZE

1,000 - 3,000

FOUNDED

1902

TYPE

Private

CEO

DAVID G HUTCHENS

REVENUE

$1B - $3B

INDUSTRY

Utilities

Related Companies
About UNS Energy

UNS Energy is a holding company that owns and operates natural gas and electric utility companies.

Show more

UNS Energy
Full Time
$51k-76k (estimate)
Just Posted
UNS Energy
Full Time
$110k-142k (estimate)
1 Day Ago
UNS Energy
Full Time
$76k-87k (estimate)
2 Days Ago

The job skills required for Supervisor, IS Client Support include Initiative, Leadership, Written Communication, Microsoft Office, Planning, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, IS Client Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, IS Client Support. Select any job title you are interested in and start to search job requirements.

For the skill of  Initiative
Bright Vision Technologies
Contractor
$111k-140k (estimate)
7 Days Ago
For the skill of  Leadership
American Leadership Academy
Full Time
$45k-77k (estimate)
Just Posted
For the skill of  Written Communication
Downtown Phoenix Inc.
Full Time
$112k-137k (estimate)
4 Days Ago
Show more

The following is the career advancement route for Supervisor, IS Client Support positions, which can be used as a reference in future career path planning. As a Supervisor, IS Client Support, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, IS Client Support. You can explore the career advancement for a Supervisor, IS Client Support below and select your interested title to get hiring information.