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Job Description

Who are we? 


Univision Computers provides Managed Information Technology services to clients primarily in Western Montana.  We work for an awesome group of customers that rely on us to be their IT Department.  Univision was founded in 1989 and is still owned by the two founders.  We are headquartered in a beautiful, new 2-story office building located in Missoula and have multiple remote branches across the amazing state of Montana.

 
 

What is it like as an Engineer at Univision? 


Engineers will work independently and on team-based tasks and projects encompassing the IT needs of our managed clients.  This requires a high-level understanding of complex technical and networking concepts, the ability to translate that into useful verbiage for lower-level technicians and customers-alike.  Our success is built on teamwork, GSD-R, and providing great customer service.


Teamwork is not just a buzzword at Univision, it is a core value.  We have a very collaborative work environment where we all have each other’s backs.  We also believe in accountability and trust.  Taking care of the work assigned to you and doing what you say earns you a lot of flexibility.  We have a very relaxed but fast paced work environment. We have regular get togethers and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position. 

 

Engineers start their journey at Univision begin with a detailed onboarding process.  During this time you shadow and are shadowed by experienced teammates that show you the ropes.  We believe in progressive responsibility based on ability.  The more you learn, the more you can do, the more you will succeed.   As your skills increase, you will be given more advanced tasks.  All of these tie into an aggressive compensation model as we greatly value our employees.


Univision also provides room for opportunities in professional growth by supporting continued education, certifications, promotions, and management opportunities, etc.  We are looking for career-minded individuals that are looking for more than just another IT job. We want to help elevate your career success to the next level as we continue to aggressively grow in the technology market. If that sounds good to you, please proceed through the rest of this description and apply!

 

 

Job Duties:  
 

  • Performing on-site visits to client locations.
  • On-site visits can span hours to days, availability to travel is important.
  • Longer distance travel is scheduled in advance, we provide new and well maintained vehicles for safe driving in Montana conditions.
  • Working under the direction of higher level engineers for projects.
  • Act as an escalation point for lower-level technicians to help, train, and assist as needed.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Ability to WFH (Work From Home) and WFO (Work From Office) as needed.
  • Determine the best solutions based on the issues present and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Take on escalated tasks to not only see them through, but use them as training opportunities for lower-level peers.
  • Provide accurate information on supported IT products or services.
  • Record events and problems and their resolution in various system and device logs.
  • Communicate effectively with client on any follow-up, status updates, change orders, etc.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Get involved in product and service management, development and deployment opportunities.
  • Collaborate with multiple departments within Univision to provide excellent to our valued clients.
  • Be a team player that can take the initiative to solve various problems and see tasks through to completion.
  • Engage in Univision's knowledge sharing programs to learn and teach others. 
  • Look for pro-active solutions for our customer's current and future needs, solving issues before they become problems. 

 
 

Some of the excellent benefits you will receive:  
 

  • Competitive Base Salary (DOE)
  • Medical Insurance
  • Retirement Plan with a Company Match
  • Flexible Work Hours
  • Remote-work friendly environment
  • Dog friendly office environment

 
 

Skills we are looking for:  
 

  • Knowledge of Computers and Networking.
  • Experience working with RMM remote support solutions.
  • Experience with security suites for anti-virus, anti-malware, anti-ransomware.
  • Experience with backup suites for on-premise and off-premise file and image-based backup solutions.
  • Experience with eFax and VoIP preferred.
  • Experience with complex network solutions and deployments preferred.
  • Ability to perform various hardware services on workstations.
  • Ability to perform basic hardware maintenance on servers.
  • Experience with network hardware setup, staging, and deployment.
  • Experience with centrally managed device management consoles and environments preferred.
  • Microsoft Operating System Experience.
  • Microsoft Office Product Experience.
  • Microsoft Azure and 365 Experience.
  • Experience Microsoft Teams, Microsoft Skype, Zoom, etc. remote conferencing software.
  • Project management experience desirable.
  • IT Experience as at an engineer-level is desirable.
  • Formal IT Training/Education is desirable but not required – College, Certifications, etc.

 
 

Required Experience: 


3-5 years of professional IT experience expected in order to meet Engineer requirements.  We are seeking folks that have solid technical aptitude, great customer service skills, and want to be involved in high-level IT tasks and projects.  We are willing to train if you have the aptitude and drive to succeed.

 

This position is an excellent way to elevate your IT career in the beautiful state of Montana.  We are currently only looking for applicants currently living in or are already planning to relocate to Montana. 

 


Note:  All employees are subject to a Criminal Background Check.  Univision also employs a pre-employment screening process that you will be required to complete after submitting your initial application which helps us understand your strengths and how you will fit in with our team.   

Skills for IT Engineer

The job skills required for IT Engineer include Information Technology, Troubleshooting, Customer Service, Planning, Problem Solving,and Futures etc. Having related job skills and expertise will give you an advantage when applying to be an IT Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Engineer. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Engineer

The following is the career advancement route for IT Engineer positions, which can be used as a reference in future career path planning. As an IT Engineer, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Engineer. You can explore the career advancement for an IT Engineer below and select your interested title to get hiring information.