Financial Aid Advisor (Student Services Professional 1 - MR07)

Financial Aid and Scholarships

University of Tennessee, Chattanooga

The Financial Aid Advisor ensures efficient and precise processing and awarding of Federal financial aid while remaining in compliance with state, federal and institutional regulations, and policies.

Duties and Responsibilities:

• Responsible for oversight and management of the transfer monitoring process
• Required to identify any conflicting information reported on the FAFSA using various reports and software, and communicates with students regarding additional documentation needed to complete verification and/or resolve discrepancies on the FAFSA
• Assists in performing the federal verification process and reporting results as regulated by the US Department of Education
• Reviews all necessary documents for the verification process through Campus Logic software and sends corrections to the Department of Education when needed
• Monitors and reviews Cflags as necessary for federal financial aid eligibility
• Reviews various reports including but not limited to PELL LEU, MRR, POP to insure compliance with federal regulations and communicates with other institutions to resolve any discrepancies
• Provides appropriate and accurate information to all prospective and continuing students and/or parents regarding educational costs, availability of financial aid resources, program eligibility, application and verification process, and strategies for meeting college costs
• Responsible for processing documents submitted online, via fax or paper and indexing the documents to the imaging system (Banner Document Manager)
• Assists in the preliminary review of verification documents and outgoing communication with students via phone, email and mail
• Reports verification status to the Department of Education as required by federal regulatory requirements
• Provides counseling for students/parents regarding their financial aid status
• Assists with phones during high peak times and seeing walk-ins and referrals from the Mocs One Center as needed
• Serves as the first point of contact for customer service and Mocs One Center inquiries regarding verification
• Serves as the first point of contact to students/parents regarding a professional judgment
• Oversees the processing of online, paper, fax and email documents, including performing quality control tasks, which include documents submitted through Campus Logic and Dynamic Forms
• Makes decisions about what is acceptable and corresponds with students when the documentation is not acceptable
• Assists the Assistant Director with managing Campus Logic and Next Gen Softwares- Scholarship Manager (used for scholarships) and Dynamic Forms (used for online forms); this includes setting up rules for scholarship awarding, managing data entry to and from these systems, creating new forms and identifying issues
• Assists with other processing functions as needed
• Provides on /off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes

The ideal candidate will possess the following:

• Ability to work in a highly stressful environment and possess a high energy level
• Superior organizational and problem resolution skills
• Self-starter and ability to prioritize tasks to meet deadlines
• Must have excellent oral and written communication skills and be able to work in a computerized environment
• Must have the ability to communicate effectively with students, staff, and faculty as needed in a group setting or individual basis
• Basic computer software skills including MS Office required

Review of applications will begin on September 7, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Bachelor's degree in Business or related field and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: Previous experience in Financial Aid performing verification and/or processing student aid; and Banner experience.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.