Patient Service Representative, Therapy Center West

PRN/OCC, Hours vary, Day Shift

Covenant Health Therapy Centers Overview:

Covenant Health Therapy Centers provide exceptional physical therapy and individualized treatment to get patients better, faster. Covenant Health Therapy Centers consist of 12 outpatient therapy clinics in East Tennessee. The West Knoxville clinic is located on the Fort Sanders West campus near the Pellissippi Parkway and Kingston Pike intersection. Our core services include: orthopedic and sports medicine, neurological rehab, general deconditioning, hand therapy, manual therapy, balance therapy and many areas of specialized treatment.

Covenant Health Therapy Centers are a member of , a locally-owned, non-profit health system based in Knoxville, TN, with a patient-focused culture. It has been recognized by for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region.

Position Summary:

Provide administrative coverage for the patient service functions related to the operation of the physician practice. Greets, assists, and directs visitors, patients, and others upon contact to the clinic. Takes appropriate information from patients upon arrival.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Schedules patient visits with providers following established procedures and protocols. Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers. Answer all telephone calls and route accordingly.
• Completes registration process to include obtaining accurate reason for visit, current demographic information and verification of insurance coverage. Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment. Receive and record changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
• Assists in filing medical records as requested or needed.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Develops the A-I-D-E-T fundamentals of communication.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.

Minimum Experience:

One (1) year customer facing/customer service and/or medical office experience preferred. Must have excellent communication skills.

Licensure Requirement:

None