The Housing & Residential Education Front Desk and Mailroom Coordinator positions oversee the operations of our Resident Services desks located in one of the following areas: the Peterson Heritage Center (PHC), the Donna Garff Marriott Honors Residential Scholars Community (MHC), or Kahlert Village (KV). Front Desk and Mailroom Coordinators are assigned a desk/mailroom to lead based on the needs of the department and the employee’s professional interests. The Front Desk and Mailroom Coordinator will provide guidance, leadership, and uphold efficient processes related to customer satisfaction in mail services, resource mapping, creating a sense of belonging, safety, and acting as a liaison for Housing and Residential Education. Additionally, responsibilities will include efforts in recruitment processes, effective staff training & professional development opportunities, staff scheduling, programming, management of collaborative efforts, developing and maintaining building-specific internal and external partnerships, and assessment. The Front Desk and Mailroom Coordinator will report directly to the Assistant Director for Resident Services.
Position is hourly with a starting rate of $22.05/hour.
Full University benefit plan including but limited to:
o Immediate 14.2% University contribution to 401(a) retirement plan
o Health and dental insurance options
o 50% tuition reduction after 6 months of employment
Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Housing & Residential Education houses more than 5,000 residents and continues to grow, with new buildings planned in the Campus Master plan.
Housing & Residential Education (HRE) and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with our residents.
Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

Benefited Staff

10/20/2023

PRN36710B

Supervisor, Customer Service

Front Desk and Mailroom Coordinator

C

Nonexempt

No

40

Full Time

Day

Most work hours will fall between 8am and 5pm Monday- Friday but outside commitments may include staff meetings, individual meetings with staff member, and other HRE evening and weekend commitments.
On-Call Support after Business Hours. This position will serve as a resource to provide support to both full time and student staff. This includes a working understanding of Emergency Procedures for after-hours response and attendance.

President

00307 - Housing & Residential Educ

Campus

Salt Lake City, UT

External Posting

$22.05 per hour

Yes