Details

Open Date 05/11/2023

Requisition Number PRN34940B

Job Title Supervisor, Customer Service

Working Title Front Desk Coordinator

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40 hours/week

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, 8:00 AM -5:00 PM

This position is not eligible for telework.

VP Area Academic Affairs

Department 00317 - Disability Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $20.00 - $22.00/hour including an excellent benefits package.

Close Date

Open Until Filled Yes

Job Summary

The Center for Disability and Access CDA provides accommodations to students with disabilities on campus. The primary responsibility for this position is to open and close the office Monday through Friday, 8:00 AM – 5:00 PM (this position is not eligible for telework). Additionally, the Front Desk Coordinator is responsible for the operation and services provided within the front desk area. The Coordinator will also work extensively with faculty, staff, and students in providing exceptional customer service, resolving complaints, answering phones, and supporting operations of the CDA office.

About Student Affairs

Student Affairs (https://studentaffairs.utah.edu/) is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to grounding our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

An excellent benefits package is included (seehere (https://www.hr.utah.edu/benefits/) for a full description of the benefits package):

• 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)
• Paid parental leave (in addition to FMLA )
• 11 paid holidays per year plusvacation accruals each month (https://www.hr.utah.edu/forms/lib/VacationAccrualTable.pdf)
• Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
• Tuition reduction for employees and family members
• Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available
• Free public transportation pass (seehere (https://www.rideuta.com/Fares-And-Passes/Pass-Programs/UTA-School-Pass-Programs/University-of-Utah) for more information)

Responsibilities

Primary Responsibilities:

• Open and close the office 8A-5P M-F with occasional evening hours required.
• Supervise the daily operations of the front office area including supervision of part-time student staff.
• Maintain office supplies and recommend purchasing of supplies.

Customer Service:

• Provide direct student and faculty-facing support, serving as a primary receptionist. Resolve problems and respond to complaints.
• Provide customer service training to front desk staff.

Recruiting:

• In coordination with the Associate Director responsible for recruiting, hiring, and training of part-time student staff and evaluating the performance of student staff.

Department Procedures:

• Assist in the revision and addition of department procedures related to the front desk and customer service operations.

Other duties as assigned, including providing support for all office functions and other services as appropriate. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate degree in a business-related field or equivalency; two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.

Bachelor’s degree in a business related field and cash handling experience preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Associate degree in a related field or equivalency plus two years of related experience or comparable knowledge working in higher education setting, ability to use logic, reasoning, prioritize tasks, computer skills including word processing, spreadsheet software, and database software.
• Bachelors degree may be preferred.
• Understanding of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act preferred.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email:employment@utah.edu ( employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.