Overview

University of Utah Health: Hospitals and Clinics (UUHC) seeks a dynamic, accomplished executive to serve as its next Chief Operating Officer (COO). Reporting to Dan Lundergan, Chief Executive Officer, the COO will collaborate with the Executive Leadership Team to develop, implement and sustain enterprise-wide programs and strategies that support the mission of this world-class academic health system.

Consistently ranked in the top 10 in quality in the nation among academic medical centers and No. 1 best regional hospital, University of Utah Health: Hospitals & Clinics is the only university health system in Utah and provides patient care for people across Utah, Idaho, Colorado, Nevada, Montana, and Wyoming. It also serves as the training ground for the majority of the state's physicians, nurses, pharmacists, therapists, and other health care professionals. With five hospitals and plans for a sixth, 11 community health centers, a health plan, over 1,700 board-certified providers, a highly-ranked research enterprise, one of the nation's largest laboratories, and 8,000 committed staff members, UUHC has had success providing the best care to patients all across the spectrum of care from routine screenings to trauma emergencies. UUHC is committed to driving a culture that is committed to equity, diversity, and inclusion.

The COO will be directly responsible for providing leadership for the operations and execution of key strategies across UUHC and its related entities. The COO has responsibility for all main campus and off-campus operations across the inpatient and outpatient environments. The COO partners with the CFO, CHRO, CMO, CNO, and the CIO to ensure that the clinical platform achieves high levels of operational efficiency, quality outcomes and patient experience while promoting employee engagement. The COO will be a key partner and advisor to the CEO. The COO will be an effective communicator who is team-oriented and can build strong collaborative relationships at all levels to deliver an excellent patient, provider and employee experience.

Success in this important role will require strong collaboration, a unique ability to build and lead teams, a relationship based approach with clinicians and department chairs, balanced with business and operational acumen. Further, the successful candidate will be visible, proactive, decisive, humble, confident, an outstanding communicator and committed to equity, diversity, and inclusion. The next COO will bring broad executive leadership experience within a highly matrixed, top performing academic medical center or community delivery health system and have a minimum of ten years of progressive leadership experience.

To Apply:

Please direct all nominations and applications to Luke Morris and Tiffany Johnson through the WittKieffer Candidate Portal. If you have trouble logging into the portal or have additional questions, please contact Tiffany Johnson directly, preferably via e-mail at: tjohnson@wittkieffer.com or 916.536.6888.

Responsibilities

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers and senior leadership to support the mission, vision, values and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions as outlined above.

• Ability to champion the academic mission while balancing that mission with the economic needs of the clinical operations.

• Demonstrated understanding of current healthcare trends, best practices, legal issues and managed care implications.

• Ability to build relationships and collaborate with a variety of constituents in a manner that reflects respect and confidence.

• Demonstrated human relations and effective communication skills.

Qualifications

Qualifications

Required

• Master's degree in Hospital Administration, Business Administration, Medicine, or a related area or equivalency.
• A successful track record of senior management experience and accomplishments in the operations of an academic medical center or of other complex healthcare organizations.
• A proven track record of successfully developing and executing a comprehensive strategic plan for an academic medical center or a complex integrated delivery system and achieving significant measurable results.
• Experience in management techniques, financial management, planning and clinical operations.
• A record of effective and collaborative working relations with physicians and, in particular, with academic chairs and faculty.
• Experience in an environment that supports a creative approach to management and an understanding of the "big picture".
• Experience as a respected community leader, genuinely engaged and involved with the community at all levels.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements