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University Of Maryland Medical Center
Baltimore, MD | Full Time
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University of Maryland Medical System
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University of Maryland Medical System
Baltimore, MD | Full Time
$87k-106k (estimate)
1 Month Ago
Communications Administrator
Full Time 1 Month Ago
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University Of Maryland Medical Center is Hiring a Communications Administrator Near Baltimore, MD

What You Will Do:
  1. Communications AdministratorFull-Time - Day
    Baltimore, MD

    Come elevate your skills and experience by working with a world class 800-bed, Magnet designated Academic Medical Center

    We are looking for talented professionals to join our team at the University of Maryland Medical Center.

    As a Communications Administrator you will receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks. 

    As a Team Member at UMMC, you’ll experience:

    • supportive and collaborative work environment
    • A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
    • highly competitive wage scale: Annual merit increases and a base wage scale that is measured against to market standards.
    • Generous tuition reimbursement of up to $5,000 per year for your graduate degree.

    Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

What You Need to Be Successful:
  • High School Diploma or equivalent (GED) is required.
  • Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
  • Familiarity with medical terminology is preferred.
  • Experience in a healthcare environment, maintenance work order management and/or dispatching for security or emergency response is preferred.

Knowledge, Skills and Abilities

1. Ability to work weekends, and have flexibility for shift change or emergency shift coverage, with adequate notification, as needed. Attend quarterly Division Meetings and Department Meetings.
2. Demonstrated ability to accurately type and enter data in a timely manner required.
3. Ability to effectively operate a multi-line telephone console and multi channel radio required. Must utilize professional etiquette and maintain flexibility as many requests simultaneously come into the call center in a tactful and courteous manner.
4. Ability to read, write and speak English in a clear and articulate manner required. Highly effective interpersonal and verbal communication skills including courtesy are necessary in order to work with patients and all levels of staff. Effective listening and problem-solving skills.
4. Knowledge and ability to understand division practices, procedures and protocol, and lay-out of hospital.
5. Ability to observe and enforce departmental and general UMMC policies and procedures, particularly relating to the practice of safety and security measures, contacting outside service contractors, and on-call maintenance staff.
6. Ability to work effectively in a highly stressful work environment and remain calm in emergency situations.
7. Ability to handle confidential issues with integrity and discretion. Attention to detail and capability to multi-task is required.
8. Demonstrates and observe customer service and patient satisfaction practices whenever in contact with patients, visitors, staff and guests.
9. Familiarity with various software programs (e.g. MS Office, electronic notifications, public announcement systems, electronic work order database) for purposes of administratively supporting projects.
10. Must also have the ability to master the use of various office-related equipment used in the call center.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Job Summary

JOB TYPE

Full Time

POST DATE

02/08/2023

EXPIRATION DATE

06/30/2023

WEBSITE

mie.utoronto.ca

SIZE

<25

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The job skills required for Communications Administrator include Leadership, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Communications Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Communications Administrator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Communications Administrator positions, which can be used as a reference in future career path planning. As a Communications Administrator, it can be promoted into senior positions as a Communications Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Communications Administrator. You can explore the career advancement for a Communications Administrator below and select your interested title to get hiring information.