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Desktop Support Technician
Full Time | Colleges & Universities 2 Months Ago
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University of Chicago is Hiring a Desktop Support Technician Near Chicago, IL

Department Booth IT: Service Management About the Department The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 56,000 accomplished alumni. -strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/. Job Summary The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Microsoft Windows, Mac OS, applications, and mobile devices. Responsibilities Provides telephone and in person technical support, problem solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, and iOS. Supports Microsoft Windows classroom and student lab computers at the Chicago Booth Hyde Park campus as well as downtown campuses. Builds and tests new computer systems and software for faculty and staff. Evaluates and recommend new computer technologies to use in the Booth environment. Install networking hardware and software. Advise end users on hardware and software purchases based on their requirements. Stay informed on technology trends and information resources to provide technology support and guidance. Escalate problems to ensure they are resolved in a timely manner. Provide second-level technical support. Provide support during normal shift hours, occasional Saturday shifts, and periodic on-call hours. Provide technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago. Provides supervision, expertise, and distinguished on-the-job experience for the resolution and research of complex questions. Represents the highest tier for customer requests/inquiries as defined in the operational procedures and knowledge base. Resolves escalated Service Now portal requests for the assigned human resources and procurement processes. Open, close, and manage requests through use of the Service Now portal. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training or apprenticeships in related field (not typically required to have a four-year degree). --- Work Experience: Minimum requirements include knowledge and skills developed through 10 years of work experience in a related job discipline. --- Certifications: --- Preferred Qualifications Education: Bachelor's degree. Experience: A minimum of three years of computing experience in a professional environment. A minimum of two years of user support experience, troubleshooting hardware and software problems. Technical Skills or Knowledge: Extensive knowledge of Windows and Macintosh operating systems. Extensive knowledge of personal computer hardware. Knowledge of application software such as Microsoft Word, Excel, PowerPoint, and browser-based applications. Mac/OS. Knowledge of computer networks. Linux. Knowledge of iOS and Android operating systems and a familiarity with mobile phones and tablets. Preferred Competencies Work well with others. Strong written and oral communications skills. Working Conditions Occasionally work multiple shifts at multiple locations. Prolonged use of computer and intensive keyboard use. Lift at least 50 pounds. This position is currently expected to work a minimum three days per week in the office. Work the following shifts: Regular shift hours: 9:00 a.m.- 5:30 p.m., Monday-Friday; On-call, after-hours support approximately every six weeks or as assigned; Saturday shift once every three months or as assigned. Application Documents Resume/CV (required) Cover Letter (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Information Technology Role Impact Individual Contributor FLSA Status Non-Exempt Pay Frequency Biweekly Scheduled Weekly Hours 37.5 Benefits Eligible Yes Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Posting Statement The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.uchicago.edu/

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

POST DATE

01/28/2023

EXPIRATION DATE

01/15/2024

WEBSITE

uchicago.edu

HEADQUARTERS

CHICAGO, IL

SIZE

7,500 - 15,000

FOUNDED

1890

CEO

JOSHUA BECK

REVENUE

$1B - $3B

INDUSTRY

Colleges & Universities

Related Companies
About University of Chicago

One of the worlds great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe. http://www.uchicago.edu/about/

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The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Technical Support, Problem Solving, Help Desk, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

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Perform upgrades and configuration of desktop and related peripherals.

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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

01/23/2022: Vallejo, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

03/05/2022: Anderson, IN

Seek technical support positions.

01/21/2022: Santa Rosa, CA

TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

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