Description

About University Credit Union:

University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.

UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.

UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators::

• We were founded by the University Community for the University Community
• We provide conflict-free unbiased financial advice from certified professional coaches
• We guarantee our rates on auto loans, credit cards, consumer loans, and HELOCs are ALL within the top 1% lowest nationwide of all federally insured financial institutions.

Pay Banding Information:

Actual pay will be based on experience and qualifications, but is expected to be in the range of $54K - $81k.

UCU is actively recruiting for an IT Help Desk Specislist. This position will:

• Provides technical support to end users and answers questions.
• Notifies supervisor of significant problems and recurring errors in operating programs and resolves minor operating problems.
• Loads and operates computers and peripheral equipment and ensures that computer functions run smoothly. Assists Credit Union personnel as required. 
• Sets up new users, assists new users with network access and resolves connection problems. Installs, upgrades and backs up new software. 
• Responsible for contributing to the team’s overall success by achieving negotiated service activity and quality goals through the identification of process and program enhancements designed to satisfy member needs.
• Responsible for performing computer related processes to include (but not limited to): database administration, networking, technical support, ATM installation and driving, and network security. 
• Provides support in the expansion of on-line products.
• Maintains activity logs, completes data backups, and performs minor preventive maintenance on equipment. 
• Monitors network utilization and security systems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective performance of network administration duties.
• Assumes responsibility for performing timely and effective user support services.
• Assumes responsibility for the effective and efficient maintenance of computers and peripheral equipment.
• Assumes responsibility for the timely and accurate generation of reports.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.
• Assumes responsibility for related duties as required or assigned.

Qualifications

PERFORMANCE MEASUREMENTS

• Credit Union personnel are supported or assisted as required.
• Required reports and records are generated accurately and promptly.
• Computer operations are efficient. Problems are promptly resolved or appropriately referred.
• Computer equipment is well maintained.
• Computer operations are completed in accordance with established policies and procedures.
• Management is notified of computer operations activities and significant problems.

QUALIFICATIONS 

EDUCATION/CERTIFICATION:

• Associate’s Degree in Information Systems and Technology or similar technology designation. 
• A Certification or similar certification.

REQUIRED KNOWLEDGE:

• Knowledge of computer hardware and software. 
• Knowledge of networking and network communication. 
• Communications (telephone) knowledge a plus.
• Understanding of Credit Union operations and information output needs.

EXPERIENCE REQUIRED:

• At least three years of experience in an IT related position. 

SKILLS/ABILITIES:

• Attentive to detail.
• Strong problem-solving skills.
• Ability to operate computer, printer, computer tape drive, and other business equipment.
• Willingness to assist others.

Team UCU Benefits:

Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with:

• Competitive compensation
• Work from anywhere options for select positions
• A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4%
• Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings
• Employee loan discounts
• Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays
• 12 paid Holidays
• Personal growth development plans tailored to each member of Team UCU

• Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union.
• Complimentary Basic Life and Accidental Death and Dismemberment Insurance
• Complimentary long-term disability insurance and Employee Assistance Program

UCU’s commitment to diversity, equity, and inclusion:

Diversity, equity, and inclusion play a key part in our dedication to give everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member-owners. We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.

University Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.