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Customer Service Representative
Universal Arquati Santa Clarita, CA
$38k-46k (estimate)
Full Time | Wholesale 2 Months Ago
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Universal Arquati is Hiring a Customer Service Representative Near Santa Clarita, CA

We are looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Customer Service Representative Responsibilities:

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general concerns
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Customer Service Representative Skills:

  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Bilingual (Preferred, not required)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$38k-46k (estimate)

POST DATE

01/30/2023

EXPIRATION DATE

01/31/2024

WEBSITE

universalarquati.com

HEADQUARTERS

SANTA CLARITA, CA

SIZE

<25

FOUNDED

2009

TYPE

Private

CEO

JON M BROMBERG

REVENUE

<$5M

INDUSTRY

Wholesale

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About Universal Arquati

Universal Arquati is a supplier of picture frame molding products for construction, hospitality and interior designing industries.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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