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Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expected".
At U1, the Credit Counselor is responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with U1's values and ensures that the Credit Union's professional image is maintained.
QUALIFICATIONS
Education/Certification: High school diploma or equivalent.
Experience Required: One year of phone customer service experience required; ability to type; solid computer skills; fluent in Microsoft Office Suite required; and Previous collection experience preferred
Knowledge/Skills/Abilities: Excellent public relations and interpersonal skills; ability to multi-task, investigate and troubleshoot; time management, planning, and organizational skills; attention to detail and the ability to communicate complex information clearly; ability to interact with other departments and personnel; ability to read credit reports; maintain an effective and efficient work flow.
Full Time
Banking
$36k-46k (estimate)
11/02/2022
06/01/2024
u1cu.org
DAYTON, OH
50 - 100
1937
Private
TINA PENCE
$10M - $50M
Banking
The job skills required for Credit Counselor (collections) (on-site) include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Credit Counselor (collections) (on-site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Credit Counselor (collections) (on-site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Credit Counselor (collections) (on-site) positions, which can be used as a reference in future career path planning. As a Credit Counselor (collections) (on-site), it can be promoted into senior positions as a Credit Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Credit Counselor (collections) (on-site). You can explore the career advancement for a Credit Counselor (collections) (on-site) below and select your interested title to get hiring information.