POSITION PROFILE

This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

Technical

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
• Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant
  documentation/instruction. Performs the same for equipment operations.
• Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities.

Customer Services

• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.

Manage Workload

• Responsible for managing own time and schedule and assists in support of solutions time/schedule.
• Effectively executes all required workload management and call handling procedures, using current field call management requirements.
• Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

Administrative

• Complies with all company policies and completes administrative tasks in an accurate and timely manner.
• Performs administrative duties as assigned including maintaining required logs, processes and reports.
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.

Results

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills
  accordingly.
• Performs other duties as assigned.