• Ability to provide advocacy, education, recovery and wellness support.
• Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention
• Identifying patient need for services and use identified evidence-based approach.
• Is able to engage patients within the living room process.
• Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning
• Assist in creation of recovery planning
• Facilitate discharge planning
• Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.
• Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient. Patient care is provided in a compassionate, humane, and non-enabling manner.
• Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team
• Demonstrates Motivational Interviewing skills when working with patients.

Provide continuum of care/follow up care to patients.

• Be available after discharge to deliver recovery support, as needed.

• Ability to bridge care with insurance correlated community services

• Provide follow up instructions, appointments, and coordination for discharge planning.

• Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.

• Ability to identify barriers to transportation and assist with getting patient transportation to appointments

• Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime – helping the patient navigate stages of change and practical considerations.

• Work with insurance provided transportation programs to ensure transportation.

Provide education/information to patients, families, and other invested parties.

• Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.

• Ability to educate patient and family in opiate use and administration of naloxone products.

• Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and/or affordable.

10%

Assist in facilitation of services, based on quality initiatives and documentation in EMR.

• Collaborates with Care Team to ensure documentation is present to supports warm hand off.

• Documents all Discharge Planning components accurately in EMR

• Assist with documentation in EMR to support quality initiatives

• Assist with audits for medical necessity documents as requested

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Experience:

License(s)/Certification(s):

Narcan training in the first month of hire

Valid Driver’s License

MVR run annually

Proof of Auto Insurance

Knowledge/Skills/Abilities:

• Advanced reading skills
• Advanced writing skills
• Advanced oral skills

• Ability to respond appropriately to customer/co-worker
• Interaction with a wide variety of people
• Maintain confidential information
• Ability to communicate only the facts to recipients or to decline to reveal information
• Ability to project a professional, friendly, helpful demeanor

• Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications.

Other:

Use of usual and customary equipment used to perform essential functions of the position.