Overview

Home Care Coordinator/Pharmacy Tech

UnityPoint At Home 

Full Time - Monday-Friday 8A.M. to 5 P.M.

$3,000 Sign-On Bonus for external candidates

Responsible for all new referrals for the Specialty Pharmacy and Infusion Services. Knows and understands insurance contracts, obtaining prior authorizations and benefits. Re-verifies eligibility and benefits as changes occur. Enters all information into the EMR.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.

https://dayinthelife.unitypoint.org/

Responsibilities

• Specializes in infusion and specialty pharmacy service line, yet is responsible for having a basic knowledge of all service lines.
• Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.
• Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
• Collects insurance information, runs test claims, obtains medical records as required for completion of prior authorizations.
• Re-verifies eligibility and benefits when patient starts a new benefit year.
• Responsible for accurate and responsive intake and scheduling of patient referrals and medications via inbound and outbound calls.
• Provides customer service to patients and physicians offices and coordinates the delivery of medications for patients who have an open referral.
• Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
• Establishes and maintains positive working relationships with current and potential customers and referral sources.
• Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high-quality provider of services; maintaining excellent customer service.
• Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
• Performs patient follow up phone calls as directed by manager.

Qualifications

• High School Diploma or Equivalant
• One year of medical experience; preferably in community home health or pharmacy
• Valid driver’s license when driving any vehicle for work-related reasons
• Strong interpersonal skills
• Strong problem-solving skills with previous customer service experience
• Basic knowledge of computer applications (i.e. Word, Excel) and operations