Position Summary

The electronic banking specialist I administers and maintains the Bank's electronic banking products and functions. The incumbent also provides support to the branch network regarding general deposit operations, electronic products, transactions and ATMs.

Essential Functions

• Process card orders and maintenance for ATM card and check card programs via EFT & core processing systems.
• Review and process action on monthly closed accounts associated with active card file and active billpay files.
• Track and respond to customer fraudulent card transactions/cases via Casetracker, Visa CAMS and FED systems.
• Establish client access and maintenance through Access Manager for online consumer banking, online business banking, remote capture deposit and business bill pay products.
• Provide expert level, technical support for full suite of electronic banking products.
• Monitor and process daily mobile deposits by the mandatory deadline.
• Process eStatement sign-ups and maintenance, including the monthly customer mailing and the monthly reporting.
• Administer the gift card program by ordering bulk cards, resetting branch employees' passwords, and tracking card inventory.
• Perform daily review of system-generated reports to ensure all card, account, electronic banking maintenance for previous day have been completed accurately.
• Review, research and balance daily branch (19) proofs to general ledger system totals. Provide resolution for corrections in order to balance offices.
• Review daily settlement and deposit processing of the ATM machines and balance the associated general ledger accounts.
• Keep informed of industry changes, trends, and best practices, and assess the potential impact on processes and procedures.

Additional Functions

• Have a general working knowledge of Deposit Operations teams, and each functions and team processes to provide support on the Branch Support extension.
• Perform mass file maintenance as needed.

Job Requirements and Qualifications

• Job requires strict attention to details and thoroughness in the completion of job duties.
• Job requires use of critical thinking, logic, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Job requires thorough analysis of information and use of logic to address complexity of data and information.
• Job requires the use of computers for various applications, such as database management and word processing.
• Job requires developing constructive and cooperative relationships with others.
• Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action.
• Job requires a high level of coordination, organization, planning, and prioritization of work, and management of one's own time.
• Job requires honesty, integrity, and ethical behavior.
• Job requires a willingness to take on responsibility and challenges.
• Job requires travel within local market, to branches, to offsite training.

Education and Experience

• High school diploma or equivalent.
• A minimum 2 years of experience in banking

Licenses and Certifications

N/A

Knowledge, Skills, and Abilities

• Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction.
• Knowledge of economic, accounting, and finance principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Fundamental knowledge of accounting, finance, and economic principals.
• Strong knowledge of business administration and management theories, principles, and practices.
• Strong knowledge of banking principles and practices.
• Strong knowledge of selling practices and activities.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing data, files, and records, designing forms, and other office procedures.
• Expert knowledge of project management principles and practices.
• Knowledge of principles and practices relating to strategic planning, workflow analysis and design, policy and procedure development, and risk management.
• Knowledge of banking products, services, and systems.
• Excellent oral and written communication skills.
• Excellent presentation skills.
• Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
• High reasoning skills including the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand new information and apply it to current and future job functions, problem solving, and decision making.
• Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.
• Ability to set clear and actionable expectations; stimulate learning, growth, and performance improvement in others; empower others to contribute at increasingly higher levels; and provide candid and beneficial feedback to team members.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems.
• Ability to present information using a variety of instructional techniques and teach others.
• Ability to read, comprehend, analyze, and interpret legal documents, governmental regulations, and professional publications.
• Ability to effectively present information and respond to inquiries from senior management, attorneys, vendors, government agents, and the general public.
• Ability to write reports and business correspondence.
• Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience.
• Ability to apply common sense understanding to carry out written and oral instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work independently with little supervision.
• Ability to provide indirect supervision to subordinate staff members.
• Ability to provide guidance and direction to team members.

Physical Requirements

• Ability to sit for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to read a computer screen at a close distance.
• Ability to talk, hear, and see.
• Ability to use telephone to communicate with others.
• Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.
• Ability to lift up to 15 lbs. at least 25% of work hours.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.
• Open floor work environment.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.