Account Manager Client Services - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
• Establish and maintain effective relationship with assigned client
• Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients
• Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
• Track, trend, and proactively review accounts for service opportunities
• Drive process improvement based on trend analysis
• Identify and report system problems in relation to benefit installation and interpretation
• Complete ad hoc report requests and analysis and submit to customer research team as needed
• Document and track all issues and activities accurately within the issue tracking database
• Present at retiree meetings including Open Enrollment and other education events
• Attend client meetings and present member related issues and outcomes
• Travel and assist AMT with client and retiree meetings as requested
• Drive excellence in service within organization and across organization by providing feedback to Operations on service failures
• Strengthen relationship with Account Management Teams and external customers
• Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2 years of experience communicating and presenting to external customers
• 2 years of claims experience in the healthcare industry which includes researching and resolving claims, eligibility, prescription drug issues and or escalations
• Active license in resident state for Accident & Health OR the ability obtain it within 90 days of employment
• Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management) and Microsoft PowerPoint (creating slides and presentations)
• Ability to travel up to 25% of the time
• Ability to work our normal business hours of 8:00am to 5:00pm EST, Monday - Friday

Preferred Qualifications:

• Associate's Degree (or higher)
• Medicare insurance experience
• Experience working at a client site
• Call center experience
• Business project management experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Providing white glove member interactions with compassion.
• Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies
• Excellent verbal and written communication
• Experience creating presentations and presenting in front of groups

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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