Technical Product Operations Manager - OptumServe - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Join OptumServe as a Technical Product Operations Manager.  

The technology product management organization designs, develops and manages activities for a specific product or group of products, from product definition and planning through production, release and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management and end-of-life of new, existing or acquired products. 

The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and solid technical aptitude. 

The organization is accountable for delivering product performance in alignment with expectations, and updates changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners, and is responsible for cross-functional stakeholder management, to include (but not limited to) design, engineering, scrum teams, business leaders. 

OptumServe helps federal agencies and communities across the nation tackle some of the biggest challenges in health care. We help our clients and the communities they serve prevent, prepare for, respond to, and recover from emergencies and long-term public health challenges. 

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Supports capabilities under a product area 
• Understands the “what & why” of User Stories, their relationship to Features, and how each may impact the user 
• Demonstrates empathy for the customer journey; understands applicable personas 
• Understands and effectively partners with users, business, technology, and product teams to delight consumers 
• Identify and appropriately leverage SMEs 
• Partners with product managers/owners to prioritize work to meet obligations and opportunities 
• Understand overall product strategy and Roadmap 
• Understand the demand, priorities and scrum team capacity 
• Ensure user stories are directly tied to OKRs 
• Decomposes capabilities into manageable features/stories, Partner with engineering teams on the creation of requirements and user stories 
• Effectively balances needs of operations and technical teams 
• Supports team in decomposing features into manageable user stories, Collaborate with Business Partners to gather any information required for user story creation 
• Can articulate to partners an understanding of core technology enabling business functions 
• Support backlog prioritization 
• Builds relationships to be a trusted partner 
• Attends trainings to further advance knowledge, Able to operate in an ambiguous and dynamic environment, Adopts growth mindset 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2 years of experience in product management or technology delivery roles 
• 2 years of experience working in an agile or scaled agile development environment 
• 2 years of experience in analyzing customer needs, customer engagement and product performance 
• 1 years of experience executing work across matrixed product teams 
• United States Citizen
• Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Preferred Qualifications:

• Undergraduate degree in related field of study 
• Certified Scrum Product Owner 
• LESS certification 
• Experience with application development and software integrations 
• Experience with product management and development, engineering best practices, user experience best practices, design best practices, agile software development methodologies, processes, and toolsets 
• Solid research and problem-solving skills 
• Experience in Healthcare 
• Experience working with state or federal government clients including the bidding and implementation process 
• Demonstrated ability to achieve goals in a matrix environment 
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences 
• Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering 
• Ability to use quantitative and qualitative data to make recommendations 
• Ability to use straightforward, structured communication when connecting with stakeholders 

 
As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role. 

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life’s best work.(sm)

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
 
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.