Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey, and Southern Connecticut. For more information, visit www.optum.com/tri. 

At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work.(sm) 

This position is responsible for the design, planning, documentation, installation, management, support and enhancement of networking systems used throughout the CareMount Medical organization. This position must keep abreast of IT and health care IT developments and trends. This position must also have the ability to work directly with subject matter experts (SMEs) in various clinical disciplines as needed to assess and recommend workflow and system design requiments and improvements.

Primary Responsibilities:

• Project Activity
  • a. Collaborate with SMEs and various levels of management to define business requirements
  • b. Translate business requirements into networking design while also identifying and documenting risks and issues
  • c. Create test plans, conduct testing, and validate test results
  • d. Provide pre, peri, and post go-live systems and end user support
  • e. Provide guidance and support to other members of the IT organization as needed
  • f. Mentor other members of the network team and IT as needed
• Analytical Skills
  • a. Must be highly proficient in current networking, IT and health care IT technologies 
  • b. Communicate with departments and users to ensure clarity of objective, status or resolution
  • c. Develop solutions to issues or project related dependencies work
  • d. Prepare documentation which supports a knowledge base for other IT resources
• Quality Assurance
  • a. Ensure systems work as expected when introduced into the production environment 
  • b. Create and maintain support documentation
  • c. Document identified issues and resolutions
  • d. Train other IT resources on how to operationally maintain and support systems as needed
• Support Management
  • a. Proactively and reactively managing and resolving system and end user issues
  • b. Hands-on troubleshooting of issues which will include problem recreation, research and analysis to determine root cause and resolution; document findings, update ticket management application, update departmental knowledge base 
  • c. Develop supporting documentation to be utilized by peers or the Help Desk
  • d. Provide off hour, weekend and holiday support as needed 
• Meetings
  • a. Preparing and participating in all required meetings
  • b. Adhere to all change management procedures
• Perform all other duties and responsibilities as requested by manager(s) and supervisor(s)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7 years hands-on networking Information Technology experience or Healthcare Information Technology experience with systems and applications in use at CareMount Medical e.g. Cisco Nexus, routers, switches, FWs, VPNs, web filtering, SolarWinds, wireless technologies, etc. 
• Demonstrable skill and experience in starting and completing assigned tasks and responsibilities
• Solid and demonstrable networking and technical analysis skills 
• Solid and demonstrable problem determination and resolution skills 
• Proven excellent writing skills in order to effectively create or revise policies and procedures; able to clearly and concisely summarize issues and communicate verbally and via email, memo or guideline
• Demonstrated ability to manage time effectively, set priorities and schedule activities 
• Demonstrated self-directed, self-motivated, self-starter able to work with minimal supervision 
• Proven excellent interpersonal and customer service skills 
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor’s degree from an accredited engineering, IT and health care IT related program 
• Applicable professional certification i.e. R.N, R.T. CIIP, MCP, A , CCIE, CCNP, etc. 
• Clinical (Nursing, Radiology, Laboratory, Medical Device Integration) experience

CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the “Practices”) are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employ, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the Practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

New York Residents Only: The salary range for New York residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.