Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM 

This role will be responsible for development, maintenance and execution of manual / automation scripts for Contact Center applications. The Quality Engineer will be responsible for all phases of functional, cross functional and automation testing. This person should be able to understand and provide testing solutions for complex multi-channel programs. Should also be able to manage multiple projects simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation.

Primary Responsibilities:

• Participate in discussions with the project team to analyze the functional and nonfunctional requirements of the contact center application solutions in Agile methodology
• Experience in testing GeneSys call routing, CTI custom softphone applications
• Experience in developing Manual and automation test strategies with CYARA
• Perform manual/automated testing and log detailed defects in Rally
• Design and develop scalable, flexible, and cross-platform automation test frameworks
• Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk-based testing principles are applied
• Participate in technical design reviews and be able to identify requirements ambiguity
• Be accountable for all project or release test efforts for programs that span multiple domains and apps including Limited System Integration or End to End Testing efforts
• Provide QA status reports and escalate issues/risks in a timely manner to management for resolution
• Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices
• Work closely with development and business partners during design and grooming sessions
• Review requirements and provide level of effort for various phases of testing
• Create, measure, and report out key metrics for the performance of the SQA team, as well as the quality health of the various projects
• Lead training sessions and mentor others on the various aspects of test automation as required
• Lead the strategy around test cases and end to end test framework to maximize the test coverage
• Provide thought leadership and support in cross channel analytics and execute against self-generated ideas for process improvements
• This role is onsite in Basking Ridge, NJ

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Bachelor’s Degree (or higher) in Engineering OR 5 years of Quality Engineering experience
• 3 years of experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, or Agent Desktop) 
• 3 years of experience in leading QA teams with a demonstrated ability in establishing testing strategies and test case development and E2E test validations 
• 1 year of working experience in Cyara automation tool
• 1 year of experience in validating logs using tools, such as Splunk

Preferred Qualifications:

• Bachelor's of Science Degree in Computer Science, Engineering
• Experience with SaaS products, Agile/Scrum, Devops
• Experience with relational databases such as Oracle and MS SQL Server
• Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)
• Previous experience with onsite and remote/offshore team members

Soft Skills:

• Ability to extract, translate and communicate meaningful information with management and peers
• Excellent problem solving and analytical thinking abilities

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. 

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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