Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Patient Care Coordinator and Scheduler performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Work Schedule: Monday to Friday 8:00am to 5:00pm 

Office Location: 4700 W Sam Houston Pkwy N, Ste 220 Houston, TX 77041

Primary Responsibilities:

• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies the appropriate primary care physician is listed prior to setting up appointments
• Reviews quality detail report to determine which patients have outstanding measures and need to be scheduled
• Scheduling of patients with notification to PCP group of patient list and location of the mobile unit
• Prepares intake forms for healthcare screening clinics to ensure providers and staff have the most up to date forms available for patient visit
• Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
• Coordinates all clinic schedules with PCP group and patients including scheduling transportation or other special services as indicated for the patient visit
• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
• Coordinates with PBMs and PCP groups for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
• Coordinates with the providers and contracted PCP groups and ensures a timely submission of the attestation sheets to the DataRap department
• Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
• Reviews charts for outstanding referral services needed such as colon screening, DM eye exam, and mammograms to make sure patient has appointment within required timeframe
• Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit with their PCP as indicated in provider progress note

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 
• 6 months of experience working in a medical office
• 6 months of experience with strong communication and interpersonal skills, both in person and via phone
• Intermediate level of proficiency with PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
• Ability to work 40 hours a week
• Valid driver's license and reliable transportation as travel to other clinics will be required

Preferred Qualifications:

• Working knowledge of EPRG and Medicare Advantage quality requirements
• Knowledge of medical terminology and anatomy
• ICD10 and CPT coding experience
• Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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