Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.Our office is located at 115 W Wausau Ave Wausau, WI 54401.

Primary Responsibilities:

 The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

• Providing support to Supervisors, Units and Customers.
• Ensuring employees and customers are receiving accurate information within a timely manner.
• Performing duties to ensure the success of everyone, team, and company.
• Open, sort, scan and index incoming mail for the COBRA and Retiree Billing departments.
• Responsible for processing the following files from COBRA system: Not Processed File, Customer Remittance File, Processed ACH File and Not Processed ACH File.
• Processes credit card transactions resulting from escalated member calls.
• Prepares and processes returned mail
• Assists with posting of COBRA premium cash.
• Prepares and balances daily manual check transmittals to total cash received.
• Processes daily letter files from COBRA system.
• Monitors and coordinates letters received through team emails for mailing.
• Monitors, forwards, and tracks all emails received and sent through the mycobra mailbox, RightFax and other communications from customers, brokers, outside carriers, and other departments on a timely basis.
• Assists with updating spreadsheets or databases due to audits or procedure updates.
• Orders Supplies for COBRA team.
• Maintains working knowledge of the following systems and software: COBRApoint, Microsoft Excel, Microsoft Word and Microsoft applications such as Teams, Outlook and Access.
• All other tasks and projects as assigned.

Note: Addendums may be added to state duties, responsibilities and/or requirements unique or specific to assigned area.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Customer Service experience
• Ability to create, edit, format, save documents and spreadsheets in Microsoft Word & Microsoft Excel
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Call Center experience
• Accounting courses or accounting experience for balancing daily COBRA premiums – i.e., bank experience, etc.

Soft Skills:

• Ability to work with minimum supervision.
• Ability to have a positive, goal orientated attitude.
• Ability and willingness to work effectively with others.
• Ability to effectively communicate in written or oral forms.
• Ability to work accurately and effectively to meet necessary deadlines.
• Ability to set priorities and establish an efficient well-organized work area.
• Must be customer focused and have experience in dealing with customer issues.
• Ability and willingness to continually learn and take on additional responsibilities.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED