Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) 

The Business Process Analyst supports Optum business divisions by administering their Quarterly Variable Compensation program serving 20,000 employees across the Optum enterprise with the potential to scale to 50,000 employees.

The Business Process Analyst performs a variety of analyses, projects and initiatives, and quality control of monthly and quarterly incentive payments. The role may also entail overseeing program wide communications and developing and implementing processes. The Business Process Analyst works proactively and independently across the organization to drive short- and long-term goals.

We seek a team player who seeks solutions to overcome complex obstacles and missing information to ensure deadlines are met or exceeded and has strong initiative and ability to think and act on their own while staying coordinated with all stakeholders. Further success traits include solid critical thinking skills, perseverance and resourcefulness, a sound process for tracking and completing deliverables and comfort with ambiguity in a high growth environment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Position Responsibilities:

• Maintain, daily, weekly, monthly, quarterly, annual, and ad hoc reporting for all stakeholders while ensuring accuracy and timely distribution
• System and Data Quality Control
  • Timely and accurate review of monthly and quarterly files
  • Serve as subject matter expert for identifying format and data logic issues and communicating with program management team and business stakeholders
  • Support the development of tools and platforms that promote on-time data submission and reduction in re-submission rates and payment adjustments
• Communications
  • Identifies and implements efficiency and experience improvements for all stakeholders regarding communications including systemic auto-notifications, plan draft and docu-sign integration, proofing, and reporting
  • Manages monthly reminders to process stakeholders, maintains performance tracking and escalates when needed
  • Provides and maintains onboarding and change order communication templates for desired information and brand consistency
  • Prepare for, attend, and lead client facing webinars, project meetings and training sessions
  • Timely and accurate response to inquiries and e-mails received from employees and their leaders
  • Appropriate escalation of patterns or wholesale issues
• Assist with plan implementation, administration and changes for accuracy and completeness
• Ensures accuracy of all deliverables including presentations, spreadsheets, and reporting
• Escalates issues to department leadership for support and guidance
• Support other team initiatives as indicated including training, remediation, and compliance audits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Undergraduate degree (or higher) OR 4 years working in a healthcare related field
• 2 years of compensation or human resource experience
• 2 years of business/finance analysis experience
• 2 years of experience in programs or projects, including planning, developing, implementing, and evaluating programs and projects, coordinating project activities, collaborating with project teams
• 2 years of customer facing written communication skills including empathy and use of positive language
• 1 year of experience with presenting and communicating with senior leaders of an organization
• Advanced Microsoft Excel skills including filters, vlookups, manipulating data, pivot tables, graphing, etc.

Preferred Qualifications

• Entry level PostgreSQL experience
• Previous experience with incentives process and Incentive Compensation Management (ICM) tools like Varicent or similar applications
• Adept at understanding complex concepts and situations presented by the business environment
• On-time and accurate task management using a system for tracking deliverables

Soft Skills:

• Exceptional written and verbal communication skills
• Excellent problem solving, organizational and time management skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 to $46.63. The salary range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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