Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) 

The Associate Business Analyst is required to provide support to help meet SLA’s for our Customer. Positions in this function include those responsible for monitoring certain metrics and performing analysis to provide insight and root cause corrections of issues in order to help streamline billing processes, with a focus on managing A/R, reducing denials, reducing billing defects, mitigating write-offs, and effectively communicating, tracking, and documenting findings.

This role will require a candidate to be technically savvy with regards to MS Excel, MS Word, and MS Access. You will leverage your skills and have the ability to:

• Multi-task and work independently and as part of a team
• Demonstrate excellent communication, organization and problem solving
• Adapt to change in a fast-paced environment
• Join a cross functional focused team with many opportunities for cross-training and skill/career development

If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role

Schedule: Full-time (40 hours/week) with our site operating Monday – Friday. It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Gather and document business requirements
• Analyze and interpret business information to identify trends, patterns and opportunities for the business and clients
• Develop and implement effective strategic business solutions through research and analysis of data and business processes planning
• Support short and long term operational/strategic business activities through analysis
• Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
• Collaborates with multiple Customers and Payers to help streamline processes and develop automation efficiencies
• Communicate analysis and interpretation to appropriate audience
• Produce, publish, and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes, and technologies
• Organizes and prioritizes day to day activities to focus on specific CPI’s and KPI’s so that SLA’s can be met
• Coordinates and leads conference calls with Customers, Payers, IT, and other Business Associates, to articulate issues, findings, and solutions
• Analyzes and applies denials to third party carriers in all media types
• Assists with developing automation and reporting processes
• Facilitates initiatives to bring in incremental cash
• Partners across the organization and with our customers to help drive issue resolution
• Supports Customers in multiple functional areas, such as Third-Party denials and Remittance Application/Cash Posting, while managing a large portfolio of processes for these areas
• Utilizes automation tools to verify eligibility, claim status and/or to obtain better billing information
• Focus on accounts receivables > 90 days, mitigating bad debt write-offs, and third-party denial rate
• Utilizes automation tools to verify eligibility, claim status and/or to obtain better billing information
• Creates worklist through Access database and manipulate data to analyze for trends and resolve claims for adjudication
• Reviews and research denied claims by navigating multiple computer systems and platforms, in order to accurately capture data/information for processing
• Works on various other projects as needed
• Complies with departmental Business Rules and Standard Operating Procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 2 years of experience with healthcare billing data and denials
• 2 years of work experience with demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, instant message, video conferencing including strong keyboard and navigation skills and ability to learn new computer programs
• Intermediate level of proficiency with Excel and Access

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, Health Administration, related field
• 1 years of QBS experience
• 6 months of healthcare billing data and denials experience
• 6 months of experience communicating analysis, including trends and opportunities, to clients and the business in writing and verbally
• 6 months of experience with problem solving, including research on conflicting and/or inaccurate data
• 6 months of experience balancing multiple priorities
• 6 months experience executing macros and scripts
• 1 years’ experience in A/R, Billing, and Customer Service, Insurance, or Healthcare
• Beginner level proficiency with MS Word and PowerPoint 
• Beginner level proficiency with SQL and Visual Basic
• Intermediate level of proficiency with Access

Soft Skills:

• High degree of accuracy, and attention to detail
• Strong organizational skills
• Ability to quickly adapt to a changing environment
• Excellent interpersonal skills and the ability to work with others in a positive manner in both written and verbal communication
• Excellent problem solving and decision-making skills
• Ability to work in a fast-paced environment and meet deadlines

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO