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CSR
United Sports Brands
Fountain Valley, CA | Other
$35k-44k (estimate)
1 Month Ago
Grace First Insurance Agency
Fountain Valley, CA | Full Time
$80k-115k (estimate)
11 Months Ago
CSR
United Sports Brands Fountain Valley, CA
$35k-44k (estimate)
Other | Wholesale 1 Month Ago
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United Sports Brands is Hiring a CSR Near Fountain Valley, CA

Job Details

Job Location: Corporate Headquarters - Fountain Valley, CA
Position Type: Full Time
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service

Description

The Customer Service Representative will be responsible for processing and managing assigned customer orders. Main point of contact for consumer orders and consumer responses including incoming calls, warranty administration, and written or email communication with consumers. Support retail/dealer customer order management and sales rep support including regular communication with sales force, retail customers and warehouse from point of order through shipment and receipt by customer.

ESSENTIAL FUNCTIONS:

  • Answer calls and respond to emails from consumers and U.S. Sporting Goods retailers
  • Process and manage consumer direct, retailer at-once, pre-book and custom orders
  • Partner with the warehouse to expedite orders according to customer requirements
  • Track and report daily activities for designated customer service responsibilities
  • Process claims for defective orders
  • Create return authorizations and freight credits
  • Administer product warranty claims
  • Provide back up to other Customer Service Reps
  • Other duties as assigned
  • This position is based in the Fountain Valley, CA office.

POSITION SPECIFICS:

  • This is a full-time position
  • Typical work hours and days are Monday – Friday, 8:00 a.m. to 5:00 p.m.
  • No travel is expected for this position.

Pay Transparency

  • The Company is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
  • The Hourly Range for this role in Fountain Valley, CA is $18.00-$21.00 per hour depending on experience.
  • In addition, you may be eligible for additional compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including health & wellness benefits, retirement, time off, employee discounts, and others.

SUPERVISORY RESPONSIBILITIES:

  • This position does not have any leadership requirements and/or responsibilities.

Qualifications


MINIMUM EXPERIENCE AND EDUCATION:

  • Minimum of 2 years of general office experience
  • Customer service experience servicing retailers and/or consumers within a consumer products company preferred.
  • Sporting goods knowledge preferred.
  • High school diploma or GED required. Post-secondary education strongly preferred.
  • Strong PC skills using Microsoft Office Suite (Word, Excel, etc.). Experience with MS Dynamics GP or comparable system is a plus.
  • Must be comfortable with taking consumer and account calls, making outbound calls, heavy email traffic and order management.
  • Exceptional detail orientation and problem solving skills.
  • Self-starter, inquisitive, high energy.
  • Ability to work in a high volume atmosphere and the ability to meet deadlines in a timely manner.
  • Good written and verbal communications skills.
  • Ability to maintain confidentiality.
  • Good work ethic and ability to prioritize work is needed to perform daily tasks and meet certain deadlines.
  • Absolute passion for ensuring a great customer experience with every contact.

PHYSICAL DEMANDS:

Candidate must be able to successfully perform the essential functions of this job with ability to: sit/; use hands to finger, handle, and feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

United Sports Brands is an Affirmative Action and Equal Employment Opportunity (EEO) employer.

Job Summary

JOB TYPE

Other

INDUSTRY

Wholesale

SALARY

$35k-44k (estimate)

POST DATE

02/03/2023

EXPIRATION DATE

02/23/2023

WEBSITE

unitedspb.com

HEADQUARTERS

Fountain Valley, CA

SIZE

100 - 200

INDUSTRY

Wholesale

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