OneCard/Parking Office Manager

Wayne State University is searching for an experienced OneCard/Parking Office Manager at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

The OneCard/Parking Office Manager provides leadership and management of the daily activities and operations in the OneCard/Parking Service Center. The OneCard/Parking Service Center provides services to the University including the issuance of the WSU photo identification card, parking pass sales, administration of the campus debit account and its connection to meal plans, campus vending, on-campus retail, and off-campus retail, and purchases through Grubhub. This position is responsible for staff supervision (7-9 student staff and any future FT administrative staff), office administration and daily reconciliations processes. 

Qualifications:

• Bachelor’s degree or equivalent combination of education or experience.

• Minimum 2 years of experience in a college or university setting with supervisory and customer service experience required. Three (3) to five (5) years preferred. 
• Demonstrated experience serving successfully in an administrative role. 

• Supervisory skills including the ability to assign tasks and give feedback clearly and concisely. 
• General knowledge of OneCard and parking processes. 
• Excellent written and verbal communication skills. 
• Knowledge of university buildings and parking lots/structures. 
• Ability to manage multiple tasks with interruptions and perform tasks with a close attention to detail. 
• Individual must be proficient in Microsoft Office Tools and ability to learn multiple systems such as Banner, CS Gold and Fargo Connect OneCard software, T2Flex and IParc parking software, IQueue appointment management software, or similar programs and applications. 
• Ability to work independently and troubleshoot issues that may arise.

School/College/Division:

H41 - Procurement & Strategic Sourcing

Primary department:

H4311 - One Card Operations

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Salary minimum: $52,400
• Salary hire maximum: $62,877

Working conditions:

This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply.This person will work in an office setting with occasional walking required. Fast paced environment during rush periods, especially during the summer and the first 3-4 weeks of each semester, with various tasks and responsibilities to be completed daily. Occasional weekend hours for special events such as Fall Opening/Move-In and Orientation events. This is a critical infrastructure position. Remote work is not available for this position.

Job openings:

• Number of openings: 1
• Reposted position: No

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.