Overview

This position serves United Grinding's customers through helping to ensure that our precision CNC grinding equipment is properly configured to meet our customer needs, and through leading the installation of our customers' newly purchased equipment. Finally, the Applications Engineer serves our customers through instructing new users in the knowledgeable operation of their new equipment.

Responsibilities

Installation/Training- 80%

• Under general supervision, training and direction, develops and optimizes appropriate grinding processes for specific customer applications to facilitate new machine sales or installation and startup of sold machines
• Assists with the setup and demonstration of machines for customer demonstration purposes at the company’s facility or the appropriate sister company’s manufacturing location
• Under general supervision, provides limited scope operator training and direction to install new or modified CNC operated precision grinding machines at customer's facility to ensure full functionality according to specifications

Documentation/Proposals- 20%

• Assists in the preparation of time studies, proposals, and presentations for machine sales purposes
• Continues to gain experience and knowledge by hands-on experience and continuing education classes. Regularly performs expected job duties with readily available assistance and uses well–established techniques, procedures, or specific standards described in manuals or other sources

Qualifications

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• 3-5 years experience in CNC machine technology including installations, programming and test grinding
• Ability to communicate thoroughly and effectively with customers, distributor sales staff, and colleagues utilizing the English language
• Ability is required to calculate proportions and percentages as well as applying the concepts of basic algebra
• Ability is required to solve practical problems and deal with a variety of concrete variables in situations where limited standardization or supervision may exist. Ability is also needed to interpret a variety of instructions provided in written, oral, diagram, or schedule form
• Intermediate level skills in software associated with word processing, spreadsheets, presentations, and other related business programs, as required
• Mechanical skills required are those needed to operate standard office equipment as well as extensive skills to demonstrate grinding machines and ancillary support equipment to demonstrate the capabilities of assigned products for customers, dealers, or staff
• Ability to effectively present training processes and information to customers in a one-on-one or group setting

 Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge of implementing and documenting Time Studies
• Ability to speak, read and write German
• Public speaking and/or product presentation experience

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets