*JOB CONTENT / FUNCTION*
The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolves patient matters and concerns.
*Location:*
First Smiles Dental and Braces 278 Memorial Drive Suite 100, Crystal Lake IL 60014
Pediatric Office
*DUTIES & RESPONSIBILITIES *
* Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities *Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc. * Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations *Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day * Coordinates trainings and professional development activities for the office *Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events * Have one-on-one meetings with each team member regularly to set clear expectations on performance *Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community * Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants. *Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained * Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office. *Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations. * Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget. *Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information. * Takes pride in resolving patient matters and provides feedback to team on any relevant matters *Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security * Performs other duties as assigned
*JOB CONTENT*
Financial Perspective: Overall Office efficiency and effectiveness.
Patient Perspective: Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.
Internal Perspective: Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation. Works with Providers to ensure their schedules, notes, and support are first class. Works with all team members to build a supportive and collaborative environment.
External Perspective: Leads all aspects of UDP’s image in the community pride by offering great dental experiences.
Risk Perspective: Takes responsibility to monitor and manage risk according to the guidelines set by all applicable federal, state, and local laws and regulations.
Learning & Growth Perspective: Evaluates subordinate performance on a constant basis, and provides counselling and guidance as needed. Passionate about training team members to offer excellent support to patients. Identifies high performers to Regional Operations Manager as a tie into the promotion process.
*Compensation Package and Benefits*
We empower and support our people to achieve their maximum potential in the office and in their daily lives. As a team member, you’ll enjoy:
* Compensation that is competitive in our market and is commensurate with experience.
* Comprehensive Medical plans, with varying costs and coverage, for individuals and families. UDP pays on average 66% of the premium!
* Dental Insurance with Orthodontia benefits and Vision Insurance.
* Plus! Deep discounts on dental care in one of our offices, and the option to extend the benefit to your family or friends.
* Disability, Accident Coverage, and Life Insurance benefits for all eligible employees.
* 401(k) plan with generous company matching contributions.
* Pretax Flexible Spending Accounts for qualified medical expenses.
* Employee Assistance Program (EAP) which provides free and confidential help for mental health, financial issues, or other personal matters.
* Commuter Benefits for select positions.
* Supportive Paid Time Off and Holiday programs.
#UDP123
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Application Question(s):
* What is your management style?
Experience:
* Dental office: 3 years (Required)
* Open Dental software: 1 year (Preferred)
* Management: 2 years (Preferred)
Language:
* Spanish (Preferred)
Work Location: In person