POSITION SUMMARY
The Program Support Specialist is primarily responsible for providing administrative and office support to the Housing Department and supports the Workforce departmental staff on-site as needed. The position is based out of our Cerritos office and will require schedule flexibility. The Program Support Specialist's duties will include a wide range of general office support and customer service. It will also include generating internal and external monthly reports, ensuring timely filings, preparing power point presentations, calendaring, and providing research assistance. Secondarily, the Program Support Specialist assists the Housing Department Staff in managing the department’s daily office operations and monthly objectives. The day-to-day functions of the Program Support Specialist are timely responses to applicants and participants, daily communication with the Program Manager, processing appropriate documents to the finance department, retrieving processed checks from finance and distributing. In addition, order supplies, scan documents, enter data, and verifies supportive services received and document scheduling appointments. This position will greet and document all individual(s) calls, and visits/entering the office.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES:

WORK ENVIRONMENT
Work environment: The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear with staff and visitors. The employee must be comfortable kneeling, bending, walking, and standing for extended periods. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands: There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.
PERFORMANCE EXPECTATIONS:
In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
Strict adherence to Dentistry law and ethics
Uphold all principles of confidentiality and patient care to the fullest extent
Meet or exceed the performance standards as set by your supervisor
Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
Possess cultural awareness and sensitivity
Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook
Work independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationships
EQUAL EMPLOYMENT OPPORTUNITY
United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
OTHER EMPLOYMENT REQUIREMENTS:

Disclaimer: This position description has been designed to indicate the general nature and work performance of employees in this position. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.