COMPANY OVERVIEW Are you ready to start a career with an organization dedicated to lifting lives out of poverty throughout the State of Florida? At United Against Poverty, we care deeply about the communities we serve and believe that poverty is not permanent; and that people are not defined by their current circumstances. Our member grocery and other supportive programs ensure our community members have access to the resources, crisis care, case management, food and household subsidies and transformative education necessary to stabilize their current situations and permanently improve their lives for the future. POSITION SUMMARY

The Intake Coordinator is a key member of our programs team and in many cases is the first contact a community participate makes with United Against Poverty. In this role, the successful candidate will serve as the initial point of contact to community members needing assistance, provide outstanding customer service and support, and assist our participants with navigating our programs to connect to the right resources for their needs.

On any given day you will be working with participates to assist them with completing paperwork and navigating computer applications, recording accurate data, collaborating with the

Programs team to provide effective communication to program participants, donors, and

volunteers on program activity; and more. The Intake Coordinator is also responsible for accurate data entry of sensitive information into the Homeless Management Information System (HMIS).

WHAT YOU’LL BE DOING

· Assisting individuals in crisis to assess their needs and provide proper redirection for services; including participants experiencing job loss and/or housing instability, those having medical and mental health needs, and/or other personal challenges.

· Organizing the flow of people in need of difference services.

· Completing intake forms with new participants and enter that data into HMIS (Homeless Management Information System).

· Ensuring accurate documentation of all related activity in HMIS (Homeless Management Information System). Consistently maintaining an accuracy score of 95%.

· Managing case files in an organized format compliant with confidentiality needs.

· Ensuring participants are aware of all documentation needed to complete the intake process and following-up with participants to ensure all documentation is received.

· Assisting the Programs Manager and/or Director with streamlining data entry processes as possible to increase efficiency in the department.

· Providing weekly progress reports to the Program Manager and/or Director.

· Building strong business relationships with community partners, participants, donors and more.

· Processing membership applications for new intakes to Member Share Grocery Program (varies based on location).

· Managing volunteers in the computer lab to assist program participants with job searching and applying for public benefits such as SNAP (varies based on location).

· Preparing Emergency Food Assistance/Supplemental Food Assistance bags in Food Pantry and distributing food assistance as determined necessary pursuant to organizational standards.

· Assisting with coordination and execution of monthly and annual special events.

· Cross-training as needed to support other program positions.

· Assisting with all other ad-hoc department projects as needed.

ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL

· Strong communication (written and verbal) and interpersonal skills.

· Ability to develop rapport with individuals dealing with many types of life situations.

· Self-motivated with initiative and the ability to work individually or as a team member.

· Ability to multi-task in fast-paced environment.

· Proficient data analysis skills and strong knowledge of Microsoft applications including Excel. Knowledge of FamCare software preferred.

· Positive attitude even in the face of adversity.

· Effective decision making and problem-solving skills are a must.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS

· Associates degree and at least one-year relevant experience. Previous experience within a non-profit organization is preferred.

· Excellent written and verbal communication skills.

· Two or more years of data entry experience preferred.

· Two or more years of proven best practices in customer service.

· Bilingual (English/Spanish) is a plus

PHYSICAL WORK REQUIREMENTS

Must be able to sit for long periods of time and move frequently throughout the day. Will be exposed to members of the general public on a regular basis.

ACKNOWLEDGMENT:

THE ABOVE JOB DESCRIPTION IS MEANT TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED AND IS NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED FOR THE POSITION. ALL JOB REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ALL JOB-RELATED DIRECTIVES REGARDLESS OF WHETHER OR NOT THEY ARE SPECIFICALLY OUTLINED IN THIS JOB DESCRIPTION PROVIDED THEY ARE IN COMPLIANCE WITH FEDERAL, STATE AND LOCAL LAWS.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: United Against Poverty provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person