Description

POSITION SUMMARY: 

Assists management; teaches and monitors guests and promotes a safe and secure environment. Operates as a shift leader by delegating tasks to Program Assistants and assists in training new hires. 

ESSENTIAL FUNCTIONS:

• Actively monitors guests and ensures compliance with all program guidelines and expectations.
• Conduct property/room inspections, as needed.
• Follow established protocols for medical emergencies and unusual/disruptive activity.
• Provide written documentation, as required (this may include reports, presentations, and data analysis).
• Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
• Assist with intake, discharge, and/or orientation processes as requested.
• Attend scheduled department/team meetings, as requested.
• Assist with implementation of new policies and procedures.
• Assist with training new staff and Hospitality Advisors.
• Responsible for teaching classes offered by the Emergency Services Program that empower guests to gain independence and move forward in life.
• Oversee and assist with the interview/placement process of guests on the 5th floor.
• Track room vacancies on the 5th floor and prepares vacated 5th floor dorm rooms for new occupancy.
• Conduct other duties as assigned by the Program Manager/Executive Program Director which may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; and chaperoning children, etc.
• Commitment to URM (Union Rescue Mission) mission, vision, and core values. 
• Encourage guests in their faith and growth in Jesus Christ. 

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Manual dexterity required for reaching, lifting objects, and operating office equipment.
• Ability to lift objects up to 30 lbs. and ability to operate office equipment

WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lit, and ventilated.
• Noise levels are considered low to moderate.

Requirements

EXPERIENCE, EDUCATION AND LICENSURES:

• High School Diploma or equivalent
• Minimum 2 years’ experience working as a Program Assistant or in a related field performing similar duties (i.e., social services, community relations, non-profits, etc.) or a bachelor's degree in a related field (social services, community relations, non-profits, etc.)
• California Driver's License a plus, but not required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively both orally and in writing.
• Proficient in Microsoft programs such as Word, Excel, and Outlook.
• Ability to learn proprietary computer programs.
• Excellent leadership and organizational skills with a strong ability to prioritize tasks and delegate assignments to Program Assistants.
• Ability to multi-task in a high-volume environment.
• Fluency in Spanish, a plus.
• Ability to conduct responsibilities without direct supervision.
• Training/certification applicable to material taught.