iHeartRadio Job Summary: Want to work with driven and knowledgeable engineers using the latest technology in a friendly, open, and collaborative environment? Expand your knowledge at various levels of a modern, big-data driven, micro service stack, with plenty of room for career growth? At Unified, we empower autonomous teams of engineers to discover creative solutions for real-world problems in the marketing and technology sectors. We take great pride in building quality software that brings joy and priceless business insight to our endusers. What you'll do: You will work closely with the front-line support team to diagnose and resolve issues, assisted by a seasoned staff of application engineers, to help fix and resolve any issues found in the system. You'll be trained in engineering methodologies and principles across a broad variety of languages and tools. As part of the Engineering Operations team, you'll gain experience working on numerous internal software projects. You will also work with Developer Operations to update and further automate our infrastructure. Gain valuable technology experience at a rapidly growing big data company Triage, troubleshoot, and seek clarification on reported issues Clearly communicate status of open support issues Help document processes critical to operation of the support team Help resolve support incidents reported by customers to satisfy our Service Level Agreement Write code to address issues and deliver brand new platform features Participate regularly in code reviews with your peers Test your creativity at Unified hack-a-thons Who you are: You're a software engineer who is eager to get more experience with enterprise-level software development. You're someone who is constantly learning and honing your software engineering skillset. You love to learn about large systems and make them better by fixing deficiencies and finding inefficient designs. You have a friendly demeanor and are always willing to help others accomplish their goals. You have strong communication skills which enable you to describe hard technical issues to non-technical support staff. Must have: Backend development experience with Python, Golang, or Java Relational databases, e.g. Amazon RDS, PostgreSQL, MySQL Demonstrated ability to troubleshoot difficult technical issues Strong personal commitment to quality and customer service A cooperative, understanding, open, and friendly demeanor Excellent communication skills, with a willingness to ask questions Able to multitask in a dynamic, early-stage environment Able to work independently with minimal supervision A drive to make cool stuff and seek continual self-improvement Nice to have: Frontend development experience with JavaScript, HTML, and CSS Ticketing systems, e.g. JIRA Experience in the social media or social marketing space Working with agile methodologies Unit testing REST API endpoint development Integrating with third-party APIs Git and Github, including Github Pull-Request workflows Running shell commands (OS X or Linux terminal) Above and beyond: Experience supporting a complex enterprise SaaS software platform Microservice architecture design principles Amazon Web Services React and supporting ecosystem tech, e.g. Redux, React Router, GraphQL CI/CD systems, e.g. Jenkins Graph databases, e.g. Neo4J Columnar data stores, e.g. Amazon Redshift, BigQuery Social networks APIs, e.g. Facebook, Twitter, LinkedIn Data pipeline and streaming tech, e.g. Apache Kafka, Apache Spark Location VIRTUAL, NY Position Type Regular Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law. Our organization participates in E-Verify. Click here to learn about E-Verify. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Click Here to learn about the San Francisco Fair Chance Ordinance . Current employees and contingent workers click here to apply and search by the Job Posting Title.