Intake Specialist

PURPOSE OF POSITION

The purpose of the Intake Specialist position is to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community amongst youth and staff as the primary point of contact to welcome Youth into the CHNY environment.

DUTIES AND RESPONSIBILITIES

(Responsibilities to include but not limited to the following)

• Cultivate a welcoming and loving environment while maintaining a high level of customer service

• Maintain consistent and up-to-date knowledge of CHNY daily census and calculate census reports

• Greet youth in a friendly and welcoming manner

• Ensure newly intake candidates meet the qualifications to be accepted into the CHNY community

• Verify the identity of all newly intake youth 

• Ensure that all youth who are re-intake have successfully completed all requirements to be considered for re-intake 

• Guide youth through orientation to ensure a successful transition to the CHNY environment

• Ensure youth are aware of all 72 hour requirements to maintain residency at CHNY 

• Conduct intake assessment and document all findings within ETO 

• Escort youth to the care of their assigned floor and act as a point of contact as the youth becomes familiar with CHNY

• Issue and update the welcoming packet as needed 

• Refer youth to alternative resources when necessary and create / leverage community resources

• Handle high call volumes and answer inquiries regarding youths within our programs and services offered 

• Ensure all documents of re-intake youth are accessible and up to date 

• Act strategically and proactively to create more efficient intake processes.

Qualification

KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

• At least one (1) year of work with at-risk youth and knowledge of Covenant House services

• High School Diploma required and/or BS/BA preferred.

Knowledge/Skills

• Bilingual is preferred

• Valid drivers license is a plus

Schedule: 9:00 pm -5:00 am 

Five (5) days per week, including a weekend day (split weekend) and holidays.

Salary $17.79

Compensation

Covenant House New York offers a rich package of benefits including but not limited to full medical, vision, dental, life, and short and long-term disability insurance and other fringe benefits. Eligibility for medical benefits begins on the date of hire. PTO includes 3 weeks of vacation in the first year, 10 holidays, 13 sick days, 5 personal days, and birthday days off. Benefits include a 403b with employer contribution after 12 months. There are also multiple additional optional benefits (including additional life, disability, accident, and cancer insurance) available at significantly reduced rates. "CH is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by the date of hire to be considered." 

Covenant House New York is an Equal Opportunity Employer