Hiring Pay Range: $19-$20/hour

Position Description: The Intake Support Specialist is responsible for coordinating and conducting intakes for families entering UMOM's Family Emergency Shelter. This role serves as the first interaction between UMOM and new families entering the emergency shelter by providing assistance regarding program guidelines, policies, and conducting Campus Orientation.

Essential Duties and Responsibilities:

Client Engagement and Assistance

• Provides friendly customer service to clients, volunteers, guests, and UMOM team members.
• Coordinates intake for families entering the family emergency shelter through the Service Priority list.
• Assists clients in understanding and following the program guidelines and policies, providing written documentation when appropriate.
• Assists clients with transportation to specific appointments.
• Schedules and conducts Campus Orientation, including campus tours for new families.
• Engages clients, when appropriate, to connect them with resources and case management.
• Aids clients in emergency situations by contacting on-call, DCS (Department of Child Safety), police, or fire department as needed.

Administration and Collaboration

• Maintains intake calendar in accordance with case manager's case load and room availability.
• Communicates and collaborates with the Family Housing Hub and other homeless providers.
• Collaborates and coordinates with Facilities Department to ensure all rooms are clean and have adequate beds available for each family member.
• Completes HMIS & ETO Entry HUD Assessment.
• Enters information for all new families into the room database.
• Uploads necessary documents into HMIS and ETO.
• Acts as a liaison between case management, facilities, and other departments to address ongoing issues, incidents, and areas of need.

Qualification and Competency Requirements:

Experience and Education

• HS Diploma/GED required; Bachelor's degree preferred
• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred

Computer skills

• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card
• Valid AZ driver's license and a driving record that falls within UMOM' s policy
• 50/100 level of car insurance coverage (mileage reimbursement available)

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical working days for this position are Monday-Friday from 8:30am-5:30pm and may include occasional nights and weekends to support needs of the position and the organization.