Director, People Operations - Remote

ULTRA MOBILE is seeking a talented Director, People Operations to join the Human Resources Team! Individual reports to SVP, People Operations. Role is remote - must reside in the United States and be willing to work PST hours. 

ABOUT THE ROLE

The Director, People Operations partners directly with HR leadership to improve all functions of human resources: Recruitment, Learning & Development, Risk Mitigation/Compliance, Employee Engagement, Corporate Communications, Career Development, Performance Management, Total Rewards,Safety, Workers Compensation, Food & Beverage with some involvement in Facilities Operations.

The position reports directly to the SVP, People.

Your usual day of awesomeness includes: 

Risk Mitigation & Compliance

• Ensure compliance with all employment, benefits, insurance, safety, and other laws, regulations, and requirements.
• Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.
• Conduct risk assessments to identify where the organization has biggest opportunities for potential risk and litigation. Implements practices and updated procedures based on findings of assessment.
• Partner with HR leadership to implement and execute.
• Partner with Employee Relations team and Counsel on all employee grievances and investigations.
• Partner with Facilities team on all policies related to employee safety.
• Partner with SVP, People on compliance requirements for post merger requirements.

Post Merger Initiatives

Partner and assist with HR Leadership team to:

• Transition all HR systems: HRIS, LMS, ATS, Shareworks, etc by end of December 2024.
• Be part of the project team related to Performance Management, Total Rewards, Talent Acquisition, Culture, etc to drive internal success. 

Business Continuity

• Partner with Director, Employee Experience to outline business continuity plans for key players in the organization.
• Include bench strength and succession planning. 
• Identify trainings needs. 

Learning & Development

• Ensure 100% compliance and regulated trainings
• Harassment Prevention for all employees
• Supervisor Harassment Prevention for all People Managers.
• NDA / Confidentiality / ITSecurity
• Policies and Procedures - predominately coming from our Employee Handbook.
• i. Code of Conduct
• People Management coaching
• People Manager 101, 201
• EOS Model
• i. Employee Performance/ 5-5-5 Conversations
• ii. How to run an L10
• iii. Career Development / Career Pathing
• iv. Accountability Chart
• Empathetic leadership principles 
• Core Competency Training and Roadmap
• Career Pathing / Promotions
• Destination Employer Initiatives / Engagement
• Employee Relations Tracker -
• Career Pathing / Promotion Ladder
• Operations & Procedures
• Recruiting Procedures
• How to use Concur Reimbursement
• Benefits Enrollment

Employee Engagement & Corporate Communication

• Provide strategy and leadership on how Company achieves Destination Employer status.
• Co design and provide representation in Employee Action Committee (EAC) surveys.
• Own corporate communications calendar which includes all communications related to regulatory compliance and requirements, benefits, employee engagement, DEI and Town Hall meetings.

Performance Management & Career Development

• Collaborates with executive leadership to define the organization's long-term mission and goals; identifies ways to support this mission through talent management.
• Provide a framework for performance philosophy and define what stellar performance looks like. Create competency-based performance levels along with training to support efforts.
• Partner with Manager, Employee Experience to create career paths and succession planning based on department and titles.
• Handles discipline and termination of employees in accordance with company policy.

WHAT YOU BRING

• 10 years in Human Resources, preferably in a startup environment and privately owned.
• 10 years in management experience and managing HR department.
• 5 years in high growth environment with expertise in high volume recruitment and onboarding/training & development.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $160,000 - $175,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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