Customer Service Specialist at Restaurant Equipment Service GroupLocation: Addison, IL

Do you want to have fun at work every day? Well, at least most days… Does working in a fast-paced customer focused environment appeal to you? Do you enjoy a good laugh, but are also able to buckle down and crunch through a busy period? If this sounds appealing, then we want to talk to you.

We are looking for a positive person with good communication skills to work directly with our customers as a service specialist. The major job responsibility is customer service for our customer by taking service calls, dispatching technicians, building accounts, estimating service, reviewing service orders and working within Third Party systems. We work with multiple software products, so having a strong software user background will be helpful, as well as good typing skills. Providing great customer service is a must as you answer calls and interact with our long-term customer base.

If you have a positive approach and creative problem-solving skills keep reading. 

• Provide a courteous and professional relationship with all customers, vendors, manufacturers, and co-workers.
• Assist with dispatch calls in an organized customer centered approach while providing excellent customer service and operational efficiencies.
• Dispatching technicians and communicating with our customers
• Follows all manufacturer authorization procedures prior to work being done

Qualifications:

• 1-2 years Customer Service experience
• Knowledge of dispatch systems or logistics
• Demonstrates the ability to work as a team
• Outstanding organizational and multitasking skills
• Fast data entry
• Knowledge of Microsoft Office 365 products
• Attention to detail with a focus on quality
• High School diploma
• BA Degree or equivalent work experience
• Pass a background check and drug screening

Benefits of Employment:

• Competitive salary
• Medical and Dental coverage
• Long- and Short-Term Disability
• Life Insurance
• Paid vacation and holidays
• 401k with company match

About Our Company

Restaurant Equipment Service Group, LLC; an established food equipment service company with the most up to date service technology and a commitment to the highest level of safety, integrity and quality. We service and repair commercial kitchen equipment, including cooking, HVAC/R and ice machines. With a large customer base, financial strength, and service excellence for over 30 years, our company is positioned to grow and thrive in any economy.

Restaurant Equipment Service Group welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Restaurant Equipment Service Group is a division of Unlimited Service Group “All Unique All United.”

To learn more, please visit us at: www.res-g.com

All qualified applicants are suggested to submit along with their resume prior job references.

Restaurant Equipment Service Group is a division of Unlimited Service Group “All Unique All United.”