Responsibilities

Job Summary: Works directly with patients over the phone and interacts with clinical staff. Responsible to schedule, reschedule, cancel, and remind patients on upcoming appointments. Maintains good working relationship within the network of doctors and performs other related duties as assigned.

Qualifications

Duties and Responsibilities:

• Assists in scheduling, rescheduling, and canceling patient appointment as required
• Answers phone calls, e-mails, and message chats to resolve patient questions or concerns through researching insurance plans
• For quality purposes will track and audit all call referrals, appointments and scheduling inquiries
• Resolves scheduling conflicts as they occur in a professional manner
• Facilitates incoming and outbound calls for referrals and/or scheduling by gathering information to route appropriately.
• Facilitates call issue inquires on appointments, authorizations, referrals and etc.
• Assist with data entry and tasks in EMR as assigned in Microsoft Office and other platforms as needed

Qualifications and Requirements:

• High school diploma required.
• Two years’ experience performing clerical and data entry duties, with one of the two years’ experience being in customer service, medical claims or medical office environment preferred.
• Ability to effectively communicate in English, both verbally and in writing.
• Excellent computer skills to include a working detailed knowledge of Microsoft applications.
• Attentive to details.
• Ability to perform data entry with speed and accuracy.
• Excellent communication skills.
• Must be a team player and have the ability to work independently with little supervision.
• Understanding of common marketing and advertising in service lines