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Reception Manager


Job Description




JOB DESCRIPTION:   The Reception Manager is responsible for facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. 



  • Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner. Role models service excellence in interactions with internal and external customers.
  • Carefully screens calls before transferring them to offices and always requests patient’s confidentiality number before transferring.
  • Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
  • Screens all visitors before allowing them to proceed past the lobby, making sure all visitors check in and out.
  • Creates and maintains receptionists’ monthly schedule for all facilities.
  • Participates in and oversees the process of counting front desk cash/credit collections daily and completing logs.
  • Supports the clinic’s safety and security programs and complies with policies and procedures.
  • Serves as the primary point of contact for front desk operations and problem-solving.
  • Oversee the reception staff for all 4 locations.
  • Works closely with the Intake/Access department and follows procedures when prospective patients arrive.
  • Responsible for ensure patients discharge appropriately and are removed from MS4.
  • Serves as backup to intake phone calls and manages referrals and appropriately document the call details with subsequent entry into MS4.
  • Keeps the clinic lobby areas clean and tidy at all times. Assumes responsibility for cleanliness of lobby daily.
  • Signs for and receives incoming deliveries and notifying the receiver.
  • Greets and responds to applicants for employment and notifies them of how to apply online.
  • Coordinates trainings for reception personnel.
  • Provides administrative support to Access Director to include report processing.
  • Performs other duties as assigned.
  • Qualifications



    • Must be able to perform assignments with minimal supervision;
    • Must be able to work successfully under highly stressful conditions;
    • Must be able to make sound, independent judgments based on scientific and/or ethical principles;
    • Must be capable of adapting to varying workloads and work assignments on a constant basis;
    • Must have effective comprehensive reading skills, strong communication skills, written and verbal.
    • Must have a working knowledge of computers.




    • Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
    • Must be able to demonstrate special training, knowledge and skills specific to the reception desk within first three (3) months of employment.
    • Must complete all mandatory in-services annually.
    • Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.

    One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

    EEO Statement

    All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.


    We believe that diversity and inclusion among our teammates is critical to our success.



    At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.