Responsibilities

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Laurel Ridge Treatment Center is seeking a dynamic and talented IT TECHNICAL SUPPORT SPECIALIST. To learn more about Laurel Ridge Treatment Center go to www.laurelridgetc.com.

POSITION SCOPE: The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals. The successful candidate will provide technically accurate, user-friendly solutions to basic end user requests such as Active Directory management, Printer issues, Email issues, Application Support, New user creation, User offboarding requests, Workstation/laptop builds, and set-up travel onsite to perform tasks that cannot be completed remotely.

ESSENTIAL FUNCTIONS: We are looking for a highly motivated individual that want to be a part of something that is in a very dynamic environment and is focused on delivering exceptional I.T. support and solutions to our facilities located in San Antonio, Tx and Killeen, Tx. Our team offers an opportunity to implement projects to help better serve our users and clients need. The candidate must have a proven track record delivering I.T. support meeting service level agreements, have impeccable telephone etiquette, excellent written and verbal communication skills, are dependable and can think clearly and logically under pressure.

KEY RESPONSIBILITIES: 

Qualifications

QUALIFICATIONS

Skills, Knowledge, & Abilities:

• Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specific specifications.
• Design, document, test, create or modify computer programs related to machine operating systems.
• Developing and/or implementing the efficient and cost-effective software solutions for a particular problem.
• Preparing manuals and user guide for training purposes and for the use of users.
• Troubleshooting day-to-day problems with software and hardware and fixing them in a timely manner for multiple locations.
• Maintaining, monitoring, and coordinating the use and installation of software and hardware components according to company policy.
• Updating their knowledge about the latest programming techniques and technologies.
• Continuously working toward improving the performance of the systems.
• Working closely with the management and other teams in achieving the organizational goal.
• Serves as the facility liaison with Corporate IT.
• Provides PC network support for the user community.
• Functions as a help desk for facility.
• Install and troubleshoot PC equipment.
• Resolves users' software related issues within scope of assigned security protocol as authorized by BH-CORP-IT.
• Maintains software/hardware inventories.
• Documents all PC systems and software.
• Participates in monthly IT Webinars.
• Assists with special projects.
• Performs routine maintenance on PC equipment.
• Provides first level of support for phone systems.
• Provides first level of support for closed circuit television systems.
• Provides off hour support as needed

Education/Training: Associates degree preferred in information systems field. One or more years’ experience in a Microsoft Windows environment with knowledge of Microsoft Office Suite.

Licensure/Certification: CompTIA A preferred, Current Driver’s License with excellent driving record.

Experience: Two to three years relevant experience working with local area networks and with remote and multiple locations

General/Physical:

* Able to lift/lower up to 50 lbs.

* Able to see, speak and hear to communicate with staff and others.

* Able to supervise the operation of computers, hubs, switches, routers, and related equipment.

* Ability to establish and maintain production and quality control on computer operations.

* Ability to read, analyze and interpret technical procedures.

* Able to speak clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Participates in meetings.

* Ability to write reports and routine correspondence.

* Ability to effectively present information and respond to questions from managers and staff.

* Able to be at work and on time consistently.

This opportunity provides the following:

• *UHS is Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan (if applicable)
• 401k plan with company match (if applicable)
• Generous Paid Time Off

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to UHS or UHS facilities on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we", "us", "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.